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(based on 450 reviews)
of respondents would recommend this to a friend.
Reviewed by 450 customers
Displaying reviews 1-10
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from brenham, texas
Comments about KitchenAid 18.67 Cu. Ft. Bottom Freezer Refrigerator - Stainless Steel:
Bought this refrigerator as a replacement when the one we had stopped working,so far works great
Bottom Line Yes, I would recommend this to a friend
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Nice and Quiet
from Thousand Oaks, CA
Love my new refrigerator, it is nice and quiet. I really like the lower freezer with the extra pull out shelf. It makes finding things and organizing much easier.
Love my new Fridge!
from Loveland, Ohio
I love my new side by side fridge. The storage space is great and there is plenty of room for everything.
from American Fork, UT
We are very happy with our purchase. The ice maker is sluggish, but we are having no problem getting it replaced. Kitchenaid has been wonderful to work with.
Works great, Looks Grear!
from Paso Robles, Ca
This unit came down to proper operating temps quickly and has stayed there consistently. The previous frig needed constant attention to get it to correct temps and keeping it there. This unit unit is great looking, and works well. We are very happy with it.
Good ... would have been great if ...
from Bonita Springs, FL
... I hadn't had to have service come multiple times to try and fix a 'knocking' noise when I dispersed water. I had the same refrigerator in my last home and never had a problem with it. The issue was finally resolved and they found that the 'bladder' in past refrigerators had been changed out for 'lines' which was causing the knocking noise. They replaced the lines with a bladder and voila; no noise. Other than that, happy with this refrigerator/freezer as I was with my last.
Freezer door locked and Terrible Customer Service
By Consumer without KitchenAid refrigerator
from Jersey City, NJ
This refrigerator came with the house that I purchased as part of upgrade. Per the Serial and model number, it was purchased in January 2012. At the end of May 2015, I came from my business trip that the Freezer door was completely locked and could not be opened. The Certified technician sent by KitchenAid told me that he couldn't open the door and I have to 'figure out' to open the door and then contact them again. He advised to turn off the refrigerator and wait until ice is all melted inside the drawer as he suspected somehow, the water got frozen and stuck with the basket. I've been living for 2 weeks without refrigerator and was trying to escalate this to the customer service as an exceptional and highly unusual experience. All they could offer was to make another appointment with more experienced technician. Then, why did they send me a novice technician. What kind of customer service tells the consumer to solve the problem and then call them back? Then, why do I need customer service if I can do 'self' service? Other than sub-contracors, they had no option. Plus, my home was vacant while I was away for business trip and the fridge was working fine before I left. Without particular cause, this pretty much represents how reliable their appliances are. Absolutely terrible experience to hang their customer to live without refrigerator in the summer.
Bottom Line No, I would not recommend this to a friend
Best purchase i have ever made
from Tucson, AZ
as being old (84) I had trouble bending down in my old fridge with freezer on top. This is so easy to just open the door and there everything is stored where I can see the items comfortably. it is so quiet, I hardly know that it's there. I had a ice maker installed and it works great, also. buy it! you will love it!
By tara g
from webster, ny
I like the look at size of the fridge. The drawers seem a little flimsy and don't exactly line up perfectly when you shut them. Surface still gets a lot of smudging. Overall satisfied.
Love the french door design with the freezer on the bottom. The large slide-out drawer is a winner for large trays and pans, and lanky produce like rhubarb.Still getting used to the water dispenser inside, but I still prefer it over having it in the door.
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