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(based on 638 reviews)
of respondents would recommend this to a friend.
Reviewed by 638 customers
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Let me tell you about what happens when your fridge breaks..
By Another Disappointed Customer
from Los Angeles
Comments about KitchenAid 19.72 Cu. Ft. French Door Refrigerator - Stainless Steel:
Bought in June 2012. Immediately needed to be serviced b/c freezer gasket was not installed correctly. No big deal. Right? Ahh... a sign of things to come.9/2015: Stopped cooling completely. 2 weeks later a visit is made, a part is ordered and a part is installed by Kitchenaid service provider. 2 weeks without a fridge.1/24: Stops cooling again. More assessment visits, more ordering of parts, more install... and after 7 visits from the service provider over the last 3 weeks time (replaced parts and it did cool for a day prior to leaking all the cooland out again, etc.) it is finally deemed "unrepairable" by Kitchenaid. You think? (3 weeks now + 2 weeks a few months ago without a fridge) So what happens next? Service provider now needs to submit a report. That will be reviewed by Kitchenaid (most likely take a few days) and then it goes to "Claims" where it will then be reviewed again prior to letting me know next steps. So I'm again looking at at least a week without a fridge while the red tape gets sorted out.Tip for Kitchenaid: Your extended service practice is A JOKE. If your customers don't work out of their home they may as well just trash your fridge b/c who is home the half dozen times that it takes to finally come to the conclusion this fridge was a lemon from the factory?
Bottom Line No, I would not recommend this to a friend
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Nice fridge for the money
the refrigerator works just fine...although the divider in the freezer is unneccesary.. I took out...freezer is small, but good for one person....the water line also froze up but a repair man installed a kit and now it works perfectly..overall very nice
Bottom Line Yes, I would recommend this to a friend
Fits well in our new kitchen
Very quiet and neat looking. This unit replaced our Maytag side by side that sounded more like a meat grinder when the compressor ran.This unit is so quiet that you hardly notice it's running.The counter depth was a selling feature for us.
from South Carolina
We bought this as a display closeout and because it was a KitchenAid. The refrigerator is beautiful and very efficient. It looks great in the kitchen and takes much less floor space, which is a big plus in a small kitchen. The freezer compartment is roomy and well designed. I would highly recommend this to anyone.
By Big Mike
from Wake county,NC
Bought before thanksgiving and delivered on 1 Dec, everything about this unit shouts detail and craftsmanship.Well lit and easy sliding draws. water flows from despenser like a fountain wow.More than expected.Beautiful.XOXOXO
(1 of 1 customers found this review helpful)
2 LEMONS FROM kitchen aid
Bought all kitchen aid appliances for our new house few years ago. I have already had repair men out for the dishwasher and this fridge twice each! I gave up on the dishwasher and replaced it with a Samsung and am very happy. However this fridge is the biggest waste of money I have ever spent. Leaks every few days and I'm tired of chipping the ice outta the freezer part cause the drain gets clogged or freezes. So someone told me to come here as kitchen aid has a fix? how much is this going to cost me now? almost ready to give up and buy new samsung fridge too.
By Dissatisfied Customer
from Irvine, CA
Our KitchenAid french door refrigerator lasted less than three years. The evaporator malfunctioned due to a poorly designed refrigerant line. KitchenAid's contracted service technician deemed it unrepairable. We purchased KitchenAid's $400 extended warranty which is administered by Assurant, a contracted 3rd party warranty provider. When this issue was identified after the warranty was purchased, neither KitchenAid, nor Assurant would stand behind the product or warranty plan.A refrigerator should be built to last 10+ years and the manufacturer should stand behind its product and warranty. More importantly, KitchenAid should not be selling warranty plans that do not actually cover their products when they are defective.If you are considering purchasing a KitchenAid appliance, you should know that our experience has been a total nightmare and we would strongly recommend considering other manufacturers.
Worth the Price
By Frank C.
from Rochester, NY
I waited a few months after I received the "frige" to write this review to insure that all the "bugs" were gone. It's a great machine except for two drawbacks.First, I wish that the "deli" tray, at the bottom of the refrig section, was split. As it is, I need to open both french doors in order to pull the deli tray out.Second, ice builds up on the top of the freezer drawer just below where the two frig doors meet. This causes the freezer drawer to be difficult to open and the freezer light swith to freeze in the closed position; meaning no light in the freezer.I especially like the "counter depth" feature. In addition to making the kitchen a little bigger, we can see what's in the far reaches of the interior.
(0 of 1 customers found this review helpful)
from Chagrin Falls, Ohio
This frig was chosen by the builder of our new home and I am so happy he made the choice. Love the French doors and lower freezer. Also the size is perfect with the cabinets.
Interior function not as good as outside style
from St Augustine, FL
I like the style of the refrigerator. My wife agrees on the outside presence, but does not like the interior design. She notes that she must open both doors to have unobstructed access to the drawers. Your newer design that has the drawer below the French doors may give her a better impression.
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