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(based on 373 reviews)
of respondents would recommend this to a friend.
Reviewed by 373 customers
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Architect Series 11 by KitchenAid
from Parker, Co 80138
Comments about KitchenAid 21.9 Cu. Ft. French Door Refrigerator - Black on Black:
We replaced an identical model. Cleaning crew damaged all three doors with their spray solution. However!!!This model arrived with right door light switch not working, and ice maker making smaller than normal cubes.
Bottom Line Yes, I would recommend this to a friend
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(1 of 1 customers found this review helpful)
Lots of problems early on
By Polly B
from Valley Forge, PA
We bought this fridge in March 2015 as part of a new kitchen construction. We began to use it around Memorial Day. By September, the left side French door was malfunctioning. The seal/bumper on the door had come loose and the guide attached to top of the door no longer lined up with the opening on the fridge, which meant that to open or close the door, you had to manually move the guide into place. The first service call resulted in a tech telling me I had put too many heavy items on the left door and that I had unbalanced the fridge. ???? I never had this problem with other refrigerators. So I moved the heavy items to the right side door, he reattached the seal/bumper that had come loose, and we were good to go. Less than a month later, the same problem happened again. Note that this fridge is used by myself and my husband and occasionally by our adult daughter and we all work full time so no one is opening the fridge during the day. I don't have teenage boys opening it 75 times a day or swinging on it for fun. The second tech said the weight on the doors wasn't an issue, but the fridge wasn't balanced evenly. He fixed that and also pulled it out a little bit so the doors didn't come in contact with the cabinets on either side. So I have had two service issues within 5 months of use. After this experience. I decided to buy a 5-year warranty on the fridge, because I have no confidence the door seals will last or perform correctly past its one-year warranty. In other respects, it is a great appliance. I like the deep, adjustable shelves and it is easy to clean. I like the bottom freezer, although it seems to me to hold less than my old top freezer, perhaps because of all the drawers. They do make it easy to find things. Given the price of this unit, I don't think I made a smart choice buying it. I am hoping I won't have any further problems with the French doors, but I am not too optimistic. I believe there was a redesign shortly after I bought this mode. Perhaps the door issue was corrected in the new model.
Bottom Line No, I would not recommend this to a friend
from Rancho Cucamonga, Ca
We had remodel our Kitchen and this refrigerator looks like it was built in. Also like that the water dispenser is inside a clean look with being on the door.I also found out that it the same as a Bosch but cost less
maximize space for counter depth
bought this a month ago, huge upgrade over previous fridge. I wanted to stick with a counter depth fridge but maximize the space. I have a family of 6 and this works well for us. I'm not in love with having water inside the door - kids are constantly getting water out of the fridge, leaving the door open for quite a while and not always closing all the way. Closing the left side requires a little more push. However, this has given me reason to love the alarm when the temp rises too much. One other detail that I find annoying is the grate shelf in the freezer. Things can easily fall through it, and once they do they are hard to reach. I bought a thin foamed mat (for kitchen drawers and shelves, I believe) and cut it to size so there is at least a surface to catch falling items - cutting placemats might work too. Overlooking these two minor complaints, it feels like a premium product so far.
from Hamburg, NJ
We replaced a big old side by side fridge with this newer sleeker design that fits our space perfectly. Have only had it a few weeks but love the look and design. Although it a little smaller than the one we replaced, it has a much better layout that makes thing easy to find. Looks great in my open concept home.
Very unhappy with this refrigerator.
from Pacifica, California
Have had constant problems with ice build up in the freezer compartment I am on my third service call and the problem has not been corrected.
Love the looks !! Space & shelving
from Pompano Beach,Florida
So far I am happy with my refrigerator. I never had French doors, not to crazy about the way they work. Sometimes they don't shut to well . Other then that I am happy !
love my kitchenaid
from delray beach, fla.
wanted a french door refrigerator. saw this model and loved it. it is perfect. it has a place for everything. i am enjoying having it and tell my friends about it.
Our refrigerator makes a loud buzzing sound multiple times during the day. We have had repair techs to our home multiple times but they were unable to quiet the buzz.We will not be replacing it with a KitchenAid product.
By Larry the Cook
from Lufkin, Texas
I am happy with my recent purchase of your Counter-Depth French Door Refrigerator. For many years I have trusted the quality of your products and have not been disappointed.My advice: Please wrap your handles in bubble wrap to be removed at my home so that they do not get scratched during delivery.Great product - Larry Lindsey
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