Special Order Item - Allow 2-3 Weeks For Delivery
Protect Your Purchase
(based on 168 reviews)
of respondents would recommend this to a friend.
Reviewed by 168 customers
Displaying reviews 1-10
Back to top
Previous | Next »
from Birmingham, MI
Comments about KitchenAid 23.9 Cu. Ft. Side-by-Side Refrigerator - White:
After 3 years and 4 months the unit stopped cooling due to a "bad sealed system," a leak in the connecting tubing according to the KitchenAid-authorized repairman. KitchenAid has in fact passed off the problem to an unresponsive repair service more interested in selling a new service plan than fixing the problem. We will be 1 to 2 weeks without refrigeration. We are disappointed in the quality and the service.
Bottom Line No, I would not recommend this to a friend
Was this review helpful? Yes / No
- You may also flag this review
ANOTHER ICE MAKER ISSUE
from Anderson, SC
We have had unit 2 years. Ice maker did not work on arrival, changed it out and working before we moved into home. Stopped working 6 mos ago, I researched on line and cleaned electronic eye controllers out. Started up that nght. Now not working again have cleaned it 3x. Notice several reviews with poor ice maker. Have another technician coming out next week to look at
from San Diego
I rarely write reviews, but as I often use them to make purchase decisions I thought I would write one for this refrigerator to help someone out.We have had nothing but trouble with this unit. It's 1 1/2 years old and the list of failures is extensive. First, over a weekend it stopped cooling prompting a service call that resulted in the replacement of the motrs, compressors and mechanical parts that make things cool (no technical knowledge on my part). This was under warranty, but the repair was about $1000 according to the tech. Beyond the loss of cooling, the overflow tray on the floor overflowed.A month later, the overflow tray spilled over again the tech was out for a second time. He diagnosed what he said was a cracked line to the in-door water supply. I was not home, but I checked the part he replaced and it wasn't cracked so I was suspicious. Sure enough, during a Christmas Eve family get together, more water on the floor and the drip pan was again overflowing. I should also mention that we frequently have puddles of water in the refrigerator which we were told was normal condensation. Come on...This is now the third major failure and we noticed that each "event" took place when we had several people over (we are empty nester's so its usually only 2 people) and the fridge is getting used more for water/ice and is opened & closed more often. Then we saw water coming out of the seam below the opening where the water/ice dispenser is. This has us thinking there is something wrong in the water supply to the dispenser. We shut off the water supply and so far no more condensation or overflowing drip tray (we went out of town so we were hopeful this was the cause). A call was placed today for yet another service on this refrigerator which is unreal to us as our last unit lasted 18 years with zero issues (a GE Monogram) and my Mom's old Amana which was relegated to the garage was at least 25 years old without a failure. This Kitchenaid unit is really disappointing, I would never recommend it to anyone. The service people are all very nice but give inconsistent answers and opinions as to the issues.
from Seattle WA
This is the PERFECT counter depth fridge!! It has great capacity, is quiet, and has good food preservation
Bottom Line Yes, I would recommend this to a friend
from Pittsburgh PA
I bought this refrigerator along with a Kitchen Aid double oven, gas range, and dishwasher. We needed to purchase the counter depth size because of the configuration of our kitchen. After just 3 years - our ice maker stopped making ice....that is a bad sign b/c that meant that our freezer and refrigerator was not cooling properly. We have been without a properly working refrigerator and freezer for over a month - last week the refrigerator and freezer was "repaired"....actually they took the whole thing apart and changed the evaporator and compressor.....still not working - our freezer is currently warmer than our home. We have lost a fridge and freezer full of food TWICE - very unhappy - do your research before you invest.......
(1 of 1 customers found this review helpful)
22.7 Cu. Ft. Counter-Depth Side-by-Side Refrigerator
from Roseville, CA
We purchased this fridge and several other KitchenAid appliances as a total kitchen renovation. Twice in the last three months we've had a tech out to replace the "control board" as frost was on the back lower interior wall of the fridge section (see photo). In addition, the install of the appliances was delayed 3 months due to construction, thus the initial one year warranty period started when the appliances were purchased, not installed. We would consider purchasing another brand next time.
Images shared by alinroseville
Frost on interior wall of fridge
Tags: Picture of Product
Love the extra space and great features
from Tucson, AZ
I purchased my new KitchenAid about a month ago, and love it. It is so organized, and the extra space on the doors is great. Would rate it A+
Kitchen Aid Survey
from Maricopa, Az.
So very happy with my new fridge, keeps fruits and vegetables so fresh that they last twice as long as in my old fridge....and, I live in Arizona NOW retiring from Alaska.
By Panda Bear
from Birmingham, AL
I love my new Counter-Depth refrigerator. It solved my guest flow problems in my kitchen. I had a wedding shower lunch and everyone had room to walk around without the refrigerator jutting out into the aisle. I am amazed what a difference this made. And of course everything else about the refrigerator is great also.
Great space, but lacking a few details
from Oklahoma City, OK
I have owned this refrigerator since April 2015. Overall it's a really excellent unit - quiet, and quite a bit of capacity for a "counter-depth" model. I love the water metering feature - displays how much water is dispensed, or automatically dispensed. Also, I love side-by-sides - no better design for freezer access and utility! However some definite negatives:1) The exterior is VERY difficult to clean. It's a deeply grained stainless steel that looks great but easily gets streaky if you don't clean it in JUST the right way. My tip: hot water and lots of terry towel buffing rags. My Maytag dishwasher of the same age and stainless steel finish is much easier to clean. I think the grain is much deeper on the Refrigerator, giving it a better overall look, but making it harder to clean properly.2) A bit of an internal electrical issue. Sometimes a few of the LED light bulbs inside don't light up when the door is opened unless you tap on them, there must be a loose connection at the bulb - tapping one usually fixes the rest of the series chain.3) One of the wheels is a bit squeaky and you hear it when you open the door or are cleaning the surface. A bit annoying, but probably easily fixable with a little WD-40.
Sign up for details
Receive all the latest offers and news fromP.C. Richard
Receive all the latest offers and news fromP.C. Richard &
Receive all the latest offers and news from P.C. Richard & Son!