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(based on 5228 reviews)
of respondents would recommend this to a friend.
Reviewed by 5228 customers
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Top Rack issue finally addressed
By John R.
from Columbus Ohio
Comments about Kitchen-Aid 24" Built-In Dishwasher - Biscuit:
We bought this dishwasher in 2011. It does the job. However, like many others according to the reviews, we had the wheels come off the top rack guides. While the rack is covered in the warranty the rollers are not. They last about two years with light use (two of us w 1/day wash). Worse; the little plastic spokes on the wheel guides break off. One got into the motor in the bottom of the unit burning it out: $173.62 parts and 178.13 labor plus tax. This current repair for the rack wheels comes with a total new design with a steel frame. Cost 43.38 with shipping. By rights this should have been a factory recall/repair several years ago. But better late than never. Also note: I consider myself mechanically inclined and this install gave me a moment or two. I'd guess a sig. portion of folks would have difficulty w/o some assistance. They do provide directions - but even so not very clear on several steps. I would only recommend this to a friend if the rack up-grade was completed. If not I'd recommend a preemptive strike and replace this top rack wheels before more severe damage is done. This was clearly a design flaw. These do happen and it should have been covered/repaired by the factory.
Bottom Line Yes, I would recommend this to a friend
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Worst Appliance I have ever owned.
I wish I could give it zero stars. I have wasted so much time and money getting this fixed. Cheap plastic parts, gaskets and new chopper. It is 4 years old and every time I think it will stop needing repairs, it breaks again. When it was still under warranty, Kitchenaid was cooperative and kept sending me new parts. Now, I get no response from them. Every time it breaks, I just want to throw it away and buy a new one. Worst purchase ever.
Bottom Line No, I would not recommend this to a friend
Think about it
By Duane Hartze 701-426-1493
from Bismarck, North Dakota
We bought all Kitchen Aid Appliances about 2 years ago. Stainless Microwave, Stove, Fridge, Dishwasher. Since then a stove top has quit working, replaced the motherboard in the fridge : (, and replaced the motherboard of the dishwasher and replaced the top rack adjustable plastic's in warranty and I've had to tie wrap a couple of the pieces together so it works, and just lately had to reset the power to the dishwasher as the front panel went black again and I had to tie wrap the rest of the plastic settings so we can use the top rack. Wow made so cheap?
Poorly Built Machine
from Logan, Utah
This is the 3rd dishwasher I've purchased in 18 years of being married. This one didn't last 3 years.The first thing to give us trouble was the Lock button. Then the plastic rack rollers broke-- I fixed those with steel epoxy. Then the random leaking started--never did figure that one out. Next the computer began losing its mind. We often had to shut the power off for a while then repeat till it worked. Now the "Clean" and the "Washing" buttons are permanently on and no other buttons respond.
Images shared by BJ
KitchenAid Type: 577-1
Clean and Washing lights permanent
from Saco, Maine
As of yesterday ours is ready for the metal recycler...5 years old and after many rack replacements over the course of 5 years and a control panel replacement a year ago.....absolute junk!
(1 of 1 customers found this review helpful)
Cheap top rack construction
from Kokomo, IN
Cleans well but top rack broke within 2 years. Pulled the rack out and using bottom rack only until I decide what to do. Disappointed. Had two Kichenaid dishwashers previously and they lasted a total of 33 years. This is sad.
Replace control panel
from Woodland Park, CO
We purchased this product April 2011 and now we have to replace the control panel - a $200 item.
So easy to install
When this part broke on our dishwasher I got this part to fix it. It was so easy to install and works great!
Cheap plastic parts
By unhappy mama
from Salt Lake City UT
We have had this about 3 years. Within a month of the 1 year warrenty plastic parts on the inside were breaking (adjuster assay, drawer slides, etc.) I have replaced a number parts inside and I am now having to replace them again along with other parts. It seems that the plastic used for these parts were not meant for hot dishwasher conditions. We are NOT happy with the amount we paid for the quality we got. We certainly expected it to last longer. I almost wish we would have just paid to fix our old one as it would probably have outlasted this.
Good at first, not good now (2.5 years)
By Dr D
I bought this dishwasher 2.5 years ago and it worked very well at first. Dishes were clean and the machine was quiet while washing. Within a month of the 1 year warranty expiring, the pump died and the washer started making a grinding noise. At the same time, the 'axle' on the plastic rack adjuster broke. Since this time, I have had to replace the upper rack adjuster several times due to the failure of the plastic axle. Recently Kitchen Aide released a new part to replace this faulty piece, so problem solved. In the last two months, the dishwasher has not been cleaning the dishes, along with being very loud while not cleaning them. I'm very disappointed in this dishwasher and had expected it to last much much longer than it has based on the amount I paid for it.
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