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(based on 5213 reviews)
of respondents would recommend this to a friend.
Reviewed by 5213 customers
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Not a good buy
from new jersey
Comments about Kitchen-Aid 24" Built-In Dishwasher - Biscuit:
I have had this for 2.5 years. The dishwasher broke and it cost nearly as much to to fix as it did for the original purchase.
Bottom Line No, I would not recommend this to a friend
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JUNK, DO NOT BUY
By Rob the dishwasher
from Orlando, Fl
Upper rack rarely works, had to replace one roller $225,that was my direct online parts price. I will never buy KitchenAid again. Had it serviced 2x in first year, then roller replacement I did myself after warranty. We usually have to run each load twice.
The dishwasher is unreliable
The dishwasher frequently freezes and can only be reset by shutting power off to the dishwasher.Support for the products is poor at best. Replacement parts (such as the glass rack adapter) are shipped without installation instructions. the kitchen aid part is out of stock but they will sell you the Whirlpool part for $5.00 more.
Piece of junk
By Disappointed in Neenah
from Neenah, WI
Have replaced the rollers twice on top rack. Now the dishes are not getting clean. Checked the wash arms and neither one moves during a wash cycle. My guess is pump is shot. Waiting for service man to verify. 16 months old and I'm sure no longer under warranty!
Very unhappy with this dishwasher
By Unhappy in IL
Although it is quiet and does a great job with the pot scrubber option on the lower rack, that is about all the good I can say. I had to replace the top shelf hardware within months of purchase with METAL parts that should have been used from the start. Now, nothing on the top rack gets clean at all, but the bottom rack is fine. Little clips and tine supports fall off easily, As others have noted, the controls are way too touchy, just barely brushing one activates it. This dishwasher is less than 2 years old.
(2 of 2 customers found this review helpful)
Simply unreliable product
By Mike Molecule
from Creedmoor, NC
Our KUDS30IXSS was purchased just over 2 years ago. The latch went defective after 1 year, got it repaired for a couple of hundred bucks. Today (2 years after purchase) the unit is dead, won't power up and is full of water. We are planning on getting ANYTHING except a KitchenAid. Simply unreliable.
Great Product & Great Customer Service
We have had our dishwasher for several years now. It still does a great job cleaning our dishes. We had an issue with the top dishwasher rack- it was still under warranty so Customer Service was able to send us a replacement.
Bottom Line Yes, I would recommend this to a friend
Horrible Quality- Falling Apart
By Lew the manual dishwasher
from South Dakota
Have owned for just 2 years. Plastic parts in rack break, replace, then break again. Brittle and weak under light loading. Upper rack stopped rotating, more broken plastic components. Contacted manufacturer each time, no apologies but will sell parts. Will also sell an additional warranty to cover the repair for $275, because there are likely more problems coming! This is one third the cost of what I paid for the machine just 25 months ago. After owning 3 homes and bought a new dishwasher for each this is the most expensive and has been the worst purchase decision. I shall never buy a Kitchen Aid or recommend again.
(1 of 1 customers found this review helpful)
By Very Upset
from Macomb, MI
Broke down 4 times in 4yrs. I give up on all Whirlpool products (Kitchen Aid, Maytag, Jenn-air & Amana). Company does not stand behind their products, customer service is awful. We also had issues with our Microwave-Oven Combo. I've spent $981 in repairs in just 4yrs after spending over $6K on KitchenAid products when re-doing the kitchen.
Not good service, poor quality on upper rack
I just purchased a home with this unit and having an issue with the top rack. I look at the reviews which clearly state there is an issue, and that some individuals received help with the top rack. Now I try the live chat, and is told they not seen an issue with the top rack. Shocking
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