This item is no longer available for purchase.
(based on 111 reviews)
of respondents would recommend this to a friend.
Reviewed by 111 customers
Displaying reviews 1-10
Back to top
Previous | Next »
(1 of 1 customers found this review helpful)
Horrifically bad, do not buy!
By Frustrated Dishwasher
from Escondido, CA
Comments about Kitchen-Aid 24" Built-In Dishwasher - Custom Panel:
Have had this for a year. Two or three loads per week are very dirty. Had circuit board replaced and door seal replaced. Still leaks, and still does not clean. We use tablets and Lemi-Shine. Mostly the unit just stops or resets mid-load. LEDs flicker and changes load, even with control lock on. Sometimes the door, which does not latch well just pops open during a load. I cannot imagine a worse dishwasher, and we will never buy KitchenAid again. Buying a Miele today...
Bottom Line No, I would not recommend this to a friend
Was this review helpful? Yes / No
- You may also flag this review
(2 of 2 customers found this review helpful)
constantly breaks and customer service are mean
from Edgewood, WA
I purchased my dishwasher this year in summer (August) 2015 and it had broken few times now,, I did have a technician come out and the control panel was broken and mother board or something like that.. Was broken too..Got that replaced broke again.. Technician ordered new parts again I had to wait for at least 2 weeks for the parts to arrive and for him to come out... I have 3 kids so I have tons of dishes everyday to wash... I've been complaining that I need this thing fixed right away,, it's just too hard to wait for this long it's been a month now since my dishwasher broke... They just don't care and can't do anything about it... Parts came in dishwasher got fixed 2 months later my dishwasher breaks again.., I call the appliances hospital tell them that this dishwasher is broken again,, they suggest me that I have it replaced under the warranty called whirlpool to see if I can have this dishwasher replaces since we puchssed it less than half a year ago and it keeps breaking and that technician has been coming out to my house more than 3 times already.. They're answear was absolutely not,, I'm not qualified for replacement and that their warranty only covers fixing not replacements,, and that there is nothing they can do about it... I also mentioned that during this season my hands are very sensitive to water and cracks very easily and very sore and that I did not buy this dishwasher to wash my dishes by hand and it's not my fault that their dishwasher have manufacture issues that this shouldn't be my problem to deal with but looks like I'm the one who's dealing with it... They seriously don't care... And there is nothing they can do about it.. I would not recommend this brand Kitchen Aid and Whirlpool to anybody.. My friend had same story with dishwasher but years ago... Same thing.
Terrible. Walk away.
By Slave to the bundled rebate
from Chaska, MN
My parents and I both purchased Kitchen Aide dishwashers for new construction homes (theirs around Nov. 2013, mine April 2014). Design flaws everywhere!!!Weakest latch ever. This dishwasher ruined the cabinet above due to humidity oozing out of the weak latch. My best guess is this humidity is what shorted out the control panel last night.The door comes unscrewed ... a lot. As in, the stainless interior becomes separated from the exterior of the door (which exaggerates the weakest latch ever).The top rack is useless. Anything you put up there doesn't come clean. The top rack was actually installed for about 3 runs of our dishwasher ... now the pieces are just junk we have stored for 1.5 years.It doesn't clean well. I've never had to pre-wash and post-scrub dishes for any of my past 4 dishwashers like I do with this one.The racks are cheap; particularly the way they are held on the rails. My parents racks both broke ... because the door separated.It is quiet. Every once in awhile it will make a noise similar to someone with indigestion. But that is really all you can hear.At one year, my husband and I actually called to discuss the issues with KitchenAid. We were told that the appliance is "working" ... and that there are no clauses in the warranty for design flaws. We ALMOST replaced the "working" appliance then. I'm sort of glad the control panel died, now I at least have an excuse to FINALLY liberate my house from this hunk of junk!
Very quiet, cleans well
from Omak, Wa.
We purchased this dishwasher 3 weeks ago and we are pleased with the performance. It is very quiet and the 3 levels of racks works well for us. The dishes come out very clean, even the heavily soiled baking pans.
Bottom Line Yes, I would recommend this to a friend
Kitchen Aide Dishwasher is so quiet I can't hear it running!
By JIm the house hubby
from Fullerton, CA
Easy to install, runs quiet and washes great!
By Babs the cook
from Towns County GA
Purchased a few weeks ago at a great price because it was last year's model. This has to be the quietest dishwasher ever as I can barely hear it when standing right next to it. Excellent job in washing the dishes,. The only down side is the silverware basket. It's sometimes difficult to get silverware into the slots and even more difficult to take them out. Glad I saved my basket from my old dishwasher .
from Portland, OR, United States
I bought this because I am SICK of washing the dishes before the dishwasher "washes" the dishes. So far this thing does a bang up job and I am completely satisfied.
Quiet and versatile, however performance yet TBD
from Mississauga, ON, Canada
I never owned a dishwasher prior to purchasing this model, therefore have no frame of reference, however from personal experience, I can say that I am satisfied with the cleaning performance. I am at the 1 year mark, and just experience a problem with the drainage. Am waiting for service technician, and albeit, although this is covered under the warranty, I am worried of what this means for future. It definitely is quiet, and it's very flexible in terms of removing racks to accommodate larger sized pots/pans/items.
(1 of 2 customers found this review helpful)
By Rich D
from Mill Creek WA
Less than 1 year after I purchased it the control board went out and I had it replaced. And now, in less than 1 1/2 years later it's gone out again. I read customer reviews on Amazon and the rating for this dishwasher was 1.2, the lowest I have ever seen. This is a recurring problem. I will never buy Kitchenaid again.
Wish it would clean the dishes
We purchased this model during a new kitchen install. It never really cleaned the dishes, the door hung funny and it was basically a huge disappointment. So we called Kitchenaid and their customer service was amazing. They suggested that the washer had been dropped during shipping and they replaced the unit free of charge. I was so impressed I vowed to be a life time kitchen aid customer.Unfortunately, while the replacements door was solid, it did a worse job cleaning our dishes. They sometimes come out looking as if no water at all got to the dishes. The glasses have a greasy film on them as well as actual particals of food. We've called A&E twice to fix it. They basically tell me the machine is working fine and that I'm stupid. We called a third time and before he walked in the door he demaned I agree to pay him $70 and he said that he may conclude there isn't anything wrong with it. I shut the door in his face and we are now seeking a replacement for our 1 year old machine. Never again!!
Sign up for details
Receive all the latest offers and news fromP.C. Richard & Son!
Receive all the latest offers and news from P.C. Richard & Son!