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(based on 716 reviews)
of respondents would recommend this to a friend.
Reviewed by 716 customers
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Easy to replace
from Tavares FL
Comments about Kitchen-Aid 24" Built-In Dishwasher - Stainless Steel:
I bought this to replace the part that broke it was so easy to install I did it myself....
Bottom Line Yes, I would recommend this to a friend
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By Sue & Steve
from Meredith, NH
We are still waiting for restitution on this 2 year old product. It's own parts broke off, fell into the chopper area, bent the chopper and seized the motor. We sent you a letter on Oct 4th with pictures of the pieces the service person pulled out, receipts, etc. and have heard NOTHING. What happened to good customer service????
Bottom Line No, I would not recommend this to a friend
By Ken P.
from Verona, NJ
I have owned this dishwasher for 5 years and have spent nearly $500 trying to keep it working. I finally threw in the towel today after the electronics failed for the second time. Stay away from Kithchen Aid.
By Tom Matecki
from Falls Church , VA
Our first dishwasher purchased in 1990 was a KitchenAid with mechanical push button for controls. There were some problems with the buttons sticking and eventually the were stuck on normal cycle so that was workable. I don't believe we ever put in a service call for this one. Eventually the racks corroded and replacements were unavailable. It lasted 23 years. I was impressed with it's longevity to say the least so when looking for a replacement I had a KitchenAid bias. Additionally, I like to buy American whenever possible. We also have a KitchenAid electric flat top range which we have been pleased with for the most part.(Temperature probe feature has never quite worked right.) For our next dishwasher, I did a bit of research and decided on a KitchenAid again. I liked the adjustable rack features, touch pad controls and capacity. The noise level was acceptable. Unfortunately the top rack broke within 2 years and would slip off it's rail on the left side. The silverware bins have slotted tops for individual pieces which also fail to stay in place unless gently handled. To your credit, I called about the upper rack and it was repaired free of charge. The silverware slots are what they are. The materials and design for them seem ill fit for one another. While, I doubt we'll get 23 years out of this one, my hope is that the performance will hold steady for the foreseeable future. I can't recommend this model because of the rack failures within 2 years. I expected better.
No different from the rest
from New Boston, MI
I purchased the dishwasher two years ago. The top rack is broken and the wheels have broken off. The rack is flimsy and is no different from cheaper models I have purchased in the past. I thought I was buying a better quality brand, but nothing seems to be made to last.
I loved it at first.
I bought this dishwasher 3 years ago. I was so excited because I can fit so much in it and it got everything very clean. It was also very quiet. About 2 months ago it started being very loud. It did that for about 6 weeks then the noise stopped. Now it is not getting anything clean on the top rack. A repairman said it is the pump going bad and it will be very expensive to fix it. I am extremely disappointed that it has not lasted longer. My last dishwasher was 11 years old and still worked. I guess I should have kept it.
from Mashpee, MA
I bought this 3 years ago, and it works well. However, the tray structure is poor, the top shelf fell apart and it cost me over $200 to get a kit and have a repairman install it. No it is not warrantied.
NOTHING BUT PROBLEMS FROM DAY ONE
from Apex NC
Within months of owning this dishwasher, the seal broke. That was the one and only repair the manufacturer covered. Since then, we have had continual problems. Pieces are constantly breaking. We have had to pay out of pocket for at least 5 new parts. DO NOT BUY THIS PRODUCT.
Top Rack issue finally addressed
By John R.
from Columbus Ohio
We bought this dishwasher in 2011. It does the job. However, like many others according to the reviews, we had the wheels come off the top rack guides. While the rack is covered in the warranty the rollers are not. They last about two years with light use (two of us w 1/day wash). Worse; the little plastic spokes on the wheel guides break off. One got into the motor in the bottom of the unit burning it out: $173.62 parts and 178.13 labor plus tax. This current repair for the rack wheels comes with a total new design with a steel frame. Cost 43.38 with shipping. By rights this should have been a factory recall/repair several years ago. But better late than never. Also note: I consider myself mechanically inclined and this install gave me a moment or two. I'd guess a sig. portion of folks would have difficulty w/o some assistance. They do provide directions - but even so not very clear on several steps. I would only recommend this to a friend if the rack up-grade was completed. If not I'd recommend a preemptive strike and replace this top rack wheels before more severe damage is done. This was clearly a design flaw. These do happen and it should have been covered/repaired by the factory.
Worst Appliance I have ever owned.
I wish I could give it zero stars. I have wasted so much time and money getting this fixed. Cheap plastic parts, gaskets and new chopper. It is 4 years old and every time I think it will stop needing repairs, it breaks again. When it was still under warranty, Kitchenaid was cooperative and kept sending me new parts. Now, I get no response from them. Every time it breaks, I just want to throw it away and buy a new one. Worst purchase ever.
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