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(based on 5230 reviews)
of respondents would recommend this to a friend.
Reviewed by 5230 customers
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from Mashpee, MA
Comments about Kitchen-Aid 24" Built-In Dishwasher - Stainless Steel:
I bought this 3 years ago, and it works well. However, the tray structure is poor, the top shelf fell apart and it cost me over $200 to get a kit and have a repairman install it. No it is not warrantied.
Bottom Line Yes, I would recommend this to a friend
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NOTHING BUT PROBLEMS FROM DAY ONE
from Apex NC
Within months of owning this dishwasher, the seal broke. That was the one and only repair the manufacturer covered. Since then, we have had continual problems. Pieces are constantly breaking. We have had to pay out of pocket for at least 5 new parts. DO NOT BUY THIS PRODUCT.
Bottom Line No, I would not recommend this to a friend
Top Rack issue finally addressed
By John R.
from Columbus Ohio
We bought this dishwasher in 2011. It does the job. However, like many others according to the reviews, we had the wheels come off the top rack guides. While the rack is covered in the warranty the rollers are not. They last about two years with light use (two of us w 1/day wash). Worse; the little plastic spokes on the wheel guides break off. One got into the motor in the bottom of the unit burning it out: $173.62 parts and 178.13 labor plus tax. This current repair for the rack wheels comes with a total new design with a steel frame. Cost 43.38 with shipping. By rights this should have been a factory recall/repair several years ago. But better late than never. Also note: I consider myself mechanically inclined and this install gave me a moment or two. I'd guess a sig. portion of folks would have difficulty w/o some assistance. They do provide directions - but even so not very clear on several steps. I would only recommend this to a friend if the rack up-grade was completed. If not I'd recommend a preemptive strike and replace this top rack wheels before more severe damage is done. This was clearly a design flaw. These do happen and it should have been covered/repaired by the factory.
Worst Appliance I have ever owned.
I wish I could give it zero stars. I have wasted so much time and money getting this fixed. Cheap plastic parts, gaskets and new chopper. It is 4 years old and every time I think it will stop needing repairs, it breaks again. When it was still under warranty, Kitchenaid was cooperative and kept sending me new parts. Now, I get no response from them. Every time it breaks, I just want to throw it away and buy a new one. Worst purchase ever.
Think about it
By Duane Hartze 701-426-1493
from Bismarck, North Dakota
We bought all Kitchen Aid Appliances about 2 years ago. Stainless Microwave, Stove, Fridge, Dishwasher. Since then a stove top has quit working, replaced the motherboard in the fridge : (, and replaced the motherboard of the dishwasher and replaced the top rack adjustable plastic's in warranty and I've had to tie wrap a couple of the pieces together so it works, and just lately had to reset the power to the dishwasher as the front panel went black again and I had to tie wrap the rest of the plastic settings so we can use the top rack. Wow made so cheap?
Poorly Built Machine
from Logan, Utah
This is the 3rd dishwasher I've purchased in 18 years of being married. This one didn't last 3 years.The first thing to give us trouble was the Lock button. Then the plastic rack rollers broke-- I fixed those with steel epoxy. Then the random leaking started--never did figure that one out. Next the computer began losing its mind. We often had to shut the power off for a while then repeat till it worked. Now the "Clean" and the "Washing" buttons are permanently on and no other buttons respond.
Images shared by BJ
KitchenAid Type: 577-1
Clean and Washing lights permanent
from Saco, Maine
As of yesterday ours is ready for the metal recycler...5 years old and after many rack replacements over the course of 5 years and a control panel replacement a year ago.....absolute junk!
(1 of 1 customers found this review helpful)
Cheap top rack construction
from Kokomo, IN
Cleans well but top rack broke within 2 years. Pulled the rack out and using bottom rack only until I decide what to do. Disappointed. Had two Kichenaid dishwashers previously and they lasted a total of 33 years. This is sad.
Replace control panel
from Woodland Park, CO
We purchased this product April 2011 and now we have to replace the control panel - a $200 item.
So easy to install
When this part broke on our dishwasher I got this part to fix it. It was so easy to install and works great!
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