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(based on 5210 reviews)
of respondents would recommend this to a friend.
Reviewed by 5210 customers
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Simply unreliable product
By Mike Molecule
from Creedmoor, NC
Comments about Kitchen-Aid 24" Built-In Dishwasher - Stainless Steel:
Our KUDS30IXSS was purchased just over 2 years ago. The latch went defective after 1 year, got it repaired for a couple of hundred bucks. Today (2 years after purchase) the unit is dead, won't power up and is full of water. We are planning on getting ANYTHING except a KitchenAid. Simply unreliable.
Bottom Line No, I would not recommend this to a friend
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Great Product & Great Customer Service
We have had our dishwasher for several years now. It still does a great job cleaning our dishes. We had an issue with the top dishwasher rack- it was still under warranty so Customer Service was able to send us a replacement.
Bottom Line Yes, I would recommend this to a friend
Horrible Quality- Falling Apart
By Lew the manual dishwasher
from South Dakota
Have owned for just 2 years. Plastic parts in rack break, replace, then break again. Brittle and weak under light loading. Upper rack stopped rotating, more broken plastic components. Contacted manufacturer each time, no apologies but will sell parts. Will also sell an additional warranty to cover the repair for $275, because there are likely more problems coming! This is one third the cost of what I paid for the machine just 25 months ago. After owning 3 homes and bought a new dishwasher for each this is the most expensive and has been the worst purchase decision. I shall never buy a Kitchen Aid or recommend again.
By Very Upset
from Macomb, MI
Broke down 4 times in 4yrs. I give up on all Whirlpool products (Kitchen Aid, Maytag, Jenn-air & Amana). Company does not stand behind their products, customer service is awful. We also had issues with our Microwave-Oven Combo. I've spent $981 in repairs in just 4yrs after spending over $6K on KitchenAid products when re-doing the kitchen.
Not good service, poor quality on upper rack
I just purchased a home with this unit and having an issue with the top rack. I look at the reviews which clearly state there is an issue, and that some individuals received help with the top rack. Now I try the live chat, and is told they not seen an issue with the top rack. Shocking
from draper ut
JUst like all the other reviews said, the top rollers fell apart along with the top rack spacers. Unit is very finnicky on cleaning and we never know when it's going to clean and when it won't. Can't use any soap other than Cascade or it leaves a nasty film. The buttons on the face of the unit are very sensitive and if you lean against them while at the kitchen counter the machine turns on. VERY disappointed with this unit....
Dissapointed and Disgusted
from New Jersey
Same complaints as many of the other reviewers. This dishwasher is less than 4 years old and I have had nothing but trouble with it! Less than a year in the top rack rollers basically disintegrated and needed to be replaced. The control panel needed to be replaced before it was 3 yrs old and now it needs to be replaced again (it has been just under a year since it was last replaced).My last dishwasher was a Kitchen aid that was over 15 years old, the quality of the product has greatly decreased. I Will NEVER buy a kitchen aid dishwasher again!
from Easton, PA
Top shelf falls down due to cheap plastic parts breaking. Long wash times. Green light stays on when cycle is done, waste of electricity and annoying.
KitchenAid® 24-Inch 4-Cycle/6-Option Dishwasher, Pocket Hand
from Westerville, OH
We bought this a couple weeks ago and have been very happy so far. It is very quiet which is quite nice since our old dishwasher was very loud! We also like how you can easily adjust the top rack up or down.
Problems Galore (control panel, plastic rollers, etc
13 Months after purchasing the plastic rollers on the top rack simply fell apart. This allowed the top drawer to drop off the rails when being pulled out. I paid $30 to replace one side. Within 2 weeks of repair the other side broke.The control panel stopped working and required repair. Often times I had to reset the dishwasher using my house fuse box. Now there is very little water pressure so dishes do not even get washed as the sprayer doesn't have enough pressure to rotate it. Now at 2 year point, I'm simply trashing the unit and will NEVER purchase another Kitchen Aide dishwasher.I very surprised there has not been a recall on this product.
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