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(based on 713 reviews)
of respondents would recommend this to a friend.
Reviewed by 713 customers
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By Tom Matecki
from Falls Church , VA
Comments about Kitchen-Aid 24" Built-In Dishwasher - Stainless Steel:
Our first dishwasher purchased in 1990 was a KitchenAid with mechanical push button for controls. There were some problems with the buttons sticking and eventually the were stuck on normal cycle so that was workable. I don't believe we ever put in a service call for this one. Eventually the racks corroded and replacements were unavailable. It lasted 23 years. I was impressed with it's longevity to say the least so when looking for a replacement I had a KitchenAid bias. Additionally, I like to buy American whenever possible. We also have a KitchenAid electric flat top range which we have been pleased with for the most part.(Temperature probe feature has never quite worked right.) For our next dishwasher, I did a bit of research and decided on a KitchenAid again. I liked the adjustable rack features, touch pad controls and capacity. The noise level was acceptable. Unfortunately the top rack broke within 2 years and would slip off it's rail on the left side. The silverware bins have slotted tops for individual pieces which also fail to stay in place unless gently handled. To your credit, I called about the upper rack and it was repaired free of charge. The silverware slots are what they are. The materials and design for them seem ill fit for one another. While, I doubt we'll get 23 years out of this one, my hope is that the performance will hold steady for the foreseeable future. I can't recommend this model because of the rack failures within 2 years. I expected better.
Bottom Line No, I would not recommend this to a friend
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No different from the rest
from New Boston, MI
I purchased the dishwasher two years ago. The top rack is broken and the wheels have broken off. The rack is flimsy and is no different from cheaper models I have purchased in the past. I thought I was buying a better quality brand, but nothing seems to be made to last.
I loved it at first.
I bought this dishwasher 3 years ago. I was so excited because I can fit so much in it and it got everything very clean. It was also very quiet. About 2 months ago it started being very loud. It did that for about 6 weeks then the noise stopped. Now it is not getting anything clean on the top rack. A repairman said it is the pump going bad and it will be very expensive to fix it. I am extremely disappointed that it has not lasted longer. My last dishwasher was 11 years old and still worked. I guess I should have kept it.
from Mashpee, MA
I bought this 3 years ago, and it works well. However, the tray structure is poor, the top shelf fell apart and it cost me over $200 to get a kit and have a repairman install it. No it is not warrantied.
Bottom Line Yes, I would recommend this to a friend
NOTHING BUT PROBLEMS FROM DAY ONE
from Apex NC
Within months of owning this dishwasher, the seal broke. That was the one and only repair the manufacturer covered. Since then, we have had continual problems. Pieces are constantly breaking. We have had to pay out of pocket for at least 5 new parts. DO NOT BUY THIS PRODUCT.
Top Rack issue finally addressed
By John R.
from Columbus Ohio
We bought this dishwasher in 2011. It does the job. However, like many others according to the reviews, we had the wheels come off the top rack guides. While the rack is covered in the warranty the rollers are not. They last about two years with light use (two of us w 1/day wash). Worse; the little plastic spokes on the wheel guides break off. One got into the motor in the bottom of the unit burning it out: $173.62 parts and 178.13 labor plus tax. This current repair for the rack wheels comes with a total new design with a steel frame. Cost 43.38 with shipping. By rights this should have been a factory recall/repair several years ago. But better late than never. Also note: I consider myself mechanically inclined and this install gave me a moment or two. I'd guess a sig. portion of folks would have difficulty w/o some assistance. They do provide directions - but even so not very clear on several steps. I would only recommend this to a friend if the rack up-grade was completed. If not I'd recommend a preemptive strike and replace this top rack wheels before more severe damage is done. This was clearly a design flaw. These do happen and it should have been covered/repaired by the factory.
Worst Appliance I have ever owned.
I wish I could give it zero stars. I have wasted so much time and money getting this fixed. Cheap plastic parts, gaskets and new chopper. It is 4 years old and every time I think it will stop needing repairs, it breaks again. When it was still under warranty, Kitchenaid was cooperative and kept sending me new parts. Now, I get no response from them. Every time it breaks, I just want to throw it away and buy a new one. Worst purchase ever.
Think about it
By Duane Hartze 701-426-1493
from Bismarck, North Dakota
We bought all Kitchen Aid Appliances about 2 years ago. Stainless Microwave, Stove, Fridge, Dishwasher. Since then a stove top has quit working, replaced the motherboard in the fridge : (, and replaced the motherboard of the dishwasher and replaced the top rack adjustable plastic's in warranty and I've had to tie wrap a couple of the pieces together so it works, and just lately had to reset the power to the dishwasher as the front panel went black again and I had to tie wrap the rest of the plastic settings so we can use the top rack. Wow made so cheap?
Poorly Built Machine
from Logan, Utah
This is the 3rd dishwasher I've purchased in 18 years of being married. This one didn't last 3 years.The first thing to give us trouble was the Lock button. Then the plastic rack rollers broke-- I fixed those with steel epoxy. Then the random leaking started--never did figure that one out. Next the computer began losing its mind. We often had to shut the power off for a while then repeat till it worked. Now the "Clean" and the "Washing" buttons are permanently on and no other buttons respond.
Images shared by BJ
KitchenAid Type: 577-1
Clean and Washing lights permanent
from Saco, Maine
As of yesterday ours is ready for the metal recycler...5 years old and after many rack replacements over the course of 5 years and a control panel replacement a year ago.....absolute junk!
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