Protect Your Purchase
(based on 455 reviews)
of respondents would recommend this to a friend.
Reviewed by 455 customers
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(2 of 2 customers found this review helpful)
Manufacturer's Defect: Condenser Coils rattle LOUDLY
By Frustrated KitchenAid Customer
from Bonita Springs, Florida
Comments about KitchenAid 24.51 Cu. Ft. French Door Refrigerator - White:
Ongoing issue with Condenser Coils vibrating: Our new (installed 02/11/2013) KitchenAid refrigerator (Model KFXS25RYMS2)(with bottom freezer, and 4 doors) started rattling loudly within the first month. So loud, it would wake us up at night! Sounds like a fan blade rattling, and the entire fridge vibrates! KitchenAid Customer Service tried to put me off, until I finally convinced them it was not normal. They sent their repairman out, who unfortunately misdiagnosed the problem.After more than 2 years and endless arguing with KitchenAid, 4 professionals, including one of their own Tech guys, have confirmed that there is an ongoing issue with Condenser Coils vibrating in certain models. KitchenAid refuses to acknowledge this problem, or produce a proper factory fix. So far, the only effective repair has been "Cardboard shims" around the coils. And we cannot move the fridge, lest the shims dislodge. The latest repairman (Dec. 23/15) says it's not repairable and is a manufacturing defect. KitchenAid is ignoring him, too!KitchenAid is covering this problem up. They are not properly documenting the complaints, nor addressing them. Now they claim that it is only a "Cosmetic Problem", so they don't have to repair it!Today's repairman also advised me that my model also has an ongoing problem with defective ice makers, which KitchenAid is also repressing! We expected better quality performance and better customer service from KitchenAid/Whirlpool. I'll never buy another KitchenAid/Whirlpool product again! In hindsight, I think I was too polite and believed they would deal with me honestly and fairly. They did not.
Bottom Line No, I would not recommend this to a friend
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By Shirley the Cook
from Godfrey, IL
We just completely renovated our kitchen and added all KitchenAid Appliances. We are extremely pleased although we are having icemaker problems. Repairman is coming next week, hopefully we will get this issue resolved. Other than that, we are very well satisfied.
Bottom Line Yes, I would recommend this to a friend
from Monroe, WI
Originally thought there was not enough space in the refrigerator due to ice maker, but there is plenty of space. Keeps a perfectly controlled temperature in both refrigerator and freezer. Love the center drawer for drinks and easy access items.
(1 of 1 customers found this review helpful)
from Joppa, Md
We purchased this refrigerator in April 2015. It is great. We like the 4 door option, the features on water dispenser display. It is like a smart refrigerator! Though the cu. ft. is smaller than our last, this one offers more storage space. Can store large items in fridge and freezer. Only wish the door compartments were a little deeper but we make it work.
High end equipment.
from Blue Ridge, GA
Excellent fridge with nice upgrades.
fantastic functional / practical frig
from ishpeming, michigan
Great features and love the two drawers and the side by side doors.
Made in the USA!
from Sparta, TN
I have only had my new fridge a few weeks but was love at 1st sight. Organization made easy and the freezer holds all those things that used to fall out of my smaller fridge when I opened the door. My next appliance purchase will definitely be Kitchen Aid.
The Missing Component
from Tuscaloosa, AL
My husband bought and entire kitchen of KitchenAid appliances for us as we remodeled our house. This is the first time in 36 years of marriage that I have a set of appliances that match in every way, down to the handles. I love the look, but the refrigerator is not as functional as it should be. While it looks over sized, in fact it holds much less than our previous piece. There is not a specific place for produce, which typically takes up a bit of space for us. There are only 2 of us in the household, so we do not purchase a large quantity at any one time. We have had to resort to using our older model in the laundry room (thank heavens we kept it). This new model cools well. It despences ice and water from the door in a quick manner, which I really like. The freezer is easily accessible. We enjoy using the outer drawer. However, I would trade some of the perks for some of the essentials (like a space for my fruit and veggies!!).I do like KitchenAid products, I am just disappointed in this particular purchase.
Ice maker problems
from Alberta Canada
Ice maker barely works. After three months needs to be replace again and again .We spoke to Kitchen Aid tech support and apparently this is a common problem with this model.They tell me the fridge needs up to 48 hours to fill the small tray with Ice.You are lucky if it doesn't plugged the dispenser and all of the sudden all the Ice will pour at once everywhere.I'm still paying for this repairs. Don't buy this unit if you like ice in your drinks.
By Retired German
from Shell Knob, MO
Like its design and has lots of room. Love that freezer is down low and has separate compartment for crisper
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