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Five repairs over first eight months
By NY Cook
from New York, NY
About Me Avid Cook
Comments about Kitchen-Aid KitchenAid 24" Built-In Dishwasher - Stainless Steel:
I bought this dishwasher last December. Since then it has broken five times. Once, a piece of the top rack broke and the whole rack full of dishes fell down. The other four times, the dishes on the top rack haven't come out clean. Each time it needs repair, i have to hand wash the dishes until the technician comes and then take a half day off to wait for him. To avoid having this ongoing problem, I have repeatedly asked Kitchenaid for a replacement machine. Their answer is that "unfortunately the warranty covers repairs and not replacement and as long as the technician who comes out deems the machine repairable, it's not eligible for replacement." Ktichenaid feels that it is within reason for the machine to break this frequently and then once the warranty expires for me to pay for these frequent repairs. When i complained about the frequency of having to hand wash the dishes, the Customer Service Supervisor told me that if I choose to wash the dishes by hand when they are dirty, that's a "decision of my own choosing". On top of it, they have tried to shift the blame to me for the machine's repeated malfunction. I have owned five dishwashers prior to this one and have never had difficulty using it. I paid around $1,000 for this machine. It's unreasonable to have to live with breakdowns of this frequency. Kitchenaid thinks it's fine. I will never buy anything from them again. Do so at your own risk.
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