Special Order Item - Allow 2-3 Weeks For Delivery
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(based on 711 reviews)
of respondents would recommend this to a friend.
Reviewed by 711 customers
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from Minneapolis, MN
Comments about KitchenAid 20.0 Cu. Ft. French Door Refrigerator - Black:
Purchased a few weeks and it hasn't performed perfectly. It looks and functions great!
Bottom Line Yes, I would recommend this to a friend
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(1 of 1 customers found this review helpful)
I Want To Love It, But...
from Kansas City, MO
Let's start with the good. This refrigerator is beautiful and has features that I really like. The refrigerator portion is roomy and I love the deli drawer. The freezer is small, but the extra space in the refrigerator is worth the sacrifice.Now for the bad. This is called a "20 cu. ft. . . .with Interior Dispense." Four days after installation, the "interior dispense" and ice maker stopped working. Four days. The ice maker then proceeded to make such a horrendous noise that I had to turn it off for fear that it would catch fire or something. Also, the vegetable crispers are a joke. They are so flimsy that I anticipate they will be broken within months. I contacted the retailer, and they offered to ship a replacement (likely due to the rapid failure of mine). They were unable to get me this replacement until two weeks later, and said if I wanted to try to get a replacement sooner, I should contact Kitchen Aid. Kitchen Aid was very slow to respond to my email (five days), and refused to replace the lemon that I purchased. They did however offer to repair it, but if it failed within a few days, I think I would prefer a replacement. I give their customer service an F on this transaction.Like I said, I WANT to love this refrigerator, but I received a lemon of a product and subsequent poor customer service from the manufacturer, so I simply cannot recommend this product or manufacturer to anyone. Hopefully someone at Kitchen Aid who cares about their products and customer service will read this review and address these issues before they lose more business. I have a Kitchen Aid dishwasher, which I love, and have been looking at a Kitchen Aid microwave, but after this experience, I doubt I will ever purchase another Kitchen Aid major appliance due to this experience. The ball is in your court, Kitchen Aid. I hope you choose to do the right thing and make your customers happy. You blew this opportunity, I suggest you don't blow any more.
Bottom Line No, I would not recommend this to a friend
from Canton, MI
We made the switch to this beauty after having a side by side. LOVE the wide shelves for big items. We chose counter depth which makes this refridgerator smaller than my last one, but the space is actually perfect for us. The drawers & shelves make it easy to organize and access.
I love the water and Ice maker on the inside no mess.
fridge is very tight inside, the water feature doesn't taste
By just a consumer
from Surrey, BC Canada
not that happy with the water dispenser, taste funny I do like the meat and veg. drawers
Doing Great After Month One
By Marco Polo
from Chapel Hill, NC
PROS: It looks very professional and fits perfect next to my counter space. The fridge and freezer work very well... I set the fridge temperature 1 degree higher than recommended because drinks were a bit too cold. The fridge doors have plenty of space for bottles, milk, etcCONS: The freezer gets filled up very quick -- not a lot of extra room for large items. If you freeze items like a whole turkey or a large roast this might not be the freezer for you. When installing the water filter be sure to turn it a good quarter circle clockwise. I didn't turn it enough which disabled the water dispenser AND the ice maker. The front doors do not hide finger prints very well.
I picked this out 3 months ago - have never owned a French Door Fridge before was not sure if I was going to like it . So glad I decided on the style ,and of course I love the kitchen Aid brand - The quality of the brand is outstanding .Also bought a Kitchen Aid Range to match LOVE cooking on it !!!!!!! thanks for the opportunity to give my opinion !!!
Really only one complaint
By Jersey Girl
from New Jersey
Love the french doors, tons of room overall, definitely get the wine rack, it's perfectly pitched and situated. Freezer holds more than I thought. Only complaint - the large drawer would be better split in two as you have to open both doors to get at it.
Love this frig
from Springfield, ma
Love how much space it has in the upper part shelves move easily the freezer is smaller than we are used to but it wasn't hard to adjust
Perfect fridge for us!
from Thompsons Station, TN
Love our fridge! Inside water dispenser is an awesome feature. I hate when water or ice cubes are left on kitchen floors from outer dispensers. No fingerprints with this fridge...ever! Only flaw is doors are not heavy enough to always close on their own so you have to close left door before right door by design. Kids or adults not paying attention may accidentally leave fridge open.
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