Appliances & Housewares
(based on 183 reviews)
of respondents would recommend this to a friend.
Reviewed by 183 customers
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By I don't have a nick name
from Broken Bow, Oklahoma
Comments about Whirlpool 24.5 Cu. Ft. Side-by-Side Refrigerator - Black Ice:
I bought last year and icemaker never worked. The Manufacturer would not replace the refrigerator after 4 service calls. They sent a new door and it was not the same sheen and had a dent in it.to this day I don't have a replacement refrigerator that I am being promised.I called Whirlpool and they were not wanting to discuss that I had a icemaker that needed being replace and not a whole door. Serviceman said that there was four computer boards trying to communicate in the icemaker and he told me in advance what was going to happen and he was right. No new refrigerator.
Bottom Line No, I would not recommend this to a friend
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from Charleston, wv
Could produce ice faster or have bigger bin. But I do love it!
Bottom Line Yes, I would recommend this to a friend
Just right for the setting
from Missoula, MT
We had a very restrictive setting for a refrigerator due to a stationary set of cabinets surrounding the "hole" for a fridge. Careful measurement was everything. This wonderful Whirlpool was just the ticket. It's interesting to see a variety of customer reviews for this fridge, ranging from "just right" to "warning, stay away from it." The fridge we purchased however turned out to be just right! It fits beautifully. The glossy finish fits perfectly with the other appliances we have installed in our kitchen. And the most important thing is that it seems to run just as it was designed, super refer side, super freezer side. We really didn't want a side by side, but seemed to have no choice. But now we are very happy with our purchase. We appreciate the workmanship that went into designing and building it, and now how it actually works. I've heard that most refrigerators don't last like the earlier models. Our last one (another brand) lasted 23 years with only minor issues, all fixable. I wonder if this one will last like the one we had before it. Only time will tell. Just in case, we did purchase an additional longer warranty "just in case." For now, it works so very well, and we are pleased with our purchase.
ICE CUBE FAILS
By John J
from Plymouth, MI
I had over 9 service calls. The ice maker failed.I had two freezer doors and at least two ice makers replaced. The ice maker quit and poured water inside and outside the freezer door.The refrigerator is being replaced at my expense for setup. I hope their are no problems with the replacement!
Ice on the floor
By brad 6
from Santa Rosa, CA
A good refrigerator, except for the very noisy icemaker which occasionally throws ice on the floor when no one is using the dispenser.
Nice to look at....but some issues
By Steve the logical buyer
from Rio, wi
This is a very neat looking fridge especially because it looks built in. We have a 40ft fifth wheel and this unit certainly contributes to the residential feel of our home on wheels. Unfortunately we have had some issues with the ice maker working inconsistently. We recently had some warranty work done to correct the problem and discovered that the ice maker filler mechanism came loose creating an air flow leak which caused the filler tube to freeze up. The repair person re attached the tube and it appears to be working better, however still not getting as much ice as expected. The design of the filler tube attachment needs to be reviewed as it was difficult to get attached and should not have come loose in the first place. The repair person also caulked around several gaps near the doors.
Happy with Refrigerator
Overall very happy with refrigerator. There are some things I wish operated different. IceMaker throws icechips everywhere when making ice especially in the crush mode. Have to push too hard to get water or ice. Wish it had a sensor for when you wanted water or ice.
Beautiful and efficient!
from Leander, TX, United States
I love my refrigerator! Easy to clean and well designed maximizes every square inch in both freezer and refrigerator space. Ice maker is problem free which is wonderful!
Perfect for what I need
from Miami, FL, United States
I bought this refrigerator without seeing it first at any store. I was interested in a counter depth, white, side-by-side refrigerator, and this one appeared to fit my needs. However, none of the stores I checked in South Florida carries it. The space is sufficient, I believe, unless there are many people in the household. I have read a few negative comments about the limited ice maker capacity, which is not very large, but it does not bother me. It has proven to be enough for me and for when I have visitors for dinner. Yes, the ice dispenser is somewhat noisy, but I do not care much. The refrigerator is quiet when running. The lights in the interior are great, the shelves are perfect, and the wine rack is very useful and original. Last, the looks are great despite being a white appliance, mostly because of the metal handles. The previous refrigerator I had was also a Whirlpool, bought 10+ years ago, and still working. I just changed it for this one because I wanted something more modern. The one thing that I would add is more flexibility to where place the shelves., limited now to the few options that come with it.
Great Refigerator in Hard to Fit Space
By Terri L
from Sacramento, CA, United States
We bought this refrigerator 2 months ago. We have a hard to fit space in our kitchen with cannot take the standard 35.75 with plus we needed countertop depth. Not only did this refrigerator fit into our space but it looks great and runs really well. You can occasionally hear the ice drop into the bin but overall is quiet and we love the LED lights and control panel to check and adjust temps.We wanted the white color and the silver handle looks very sharp. Would buy again.
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