Whirlpool Black Ice Collection
(based on 180 reviews)
of respondents would recommend this to a friend.
Reviewed by 180 customers
Displaying reviews 1-10
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ICE CUBE FAILS
By John J
from Plymouth, MI
Comments about Whirlpool 24.5 Cu. Ft. Side-by-Side Refrigerator - Black Ice:
I had over 9 service calls. The ice maker failed.I had two freezer doors and at least two ice makers replaced. The ice maker quit and poured water inside and outside the freezer door.The refrigerator is being replaced at my expense for setup. I hope their are no problems with the replacement!
Bottom Line No, I would not recommend this to a friend
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Ice on the floor
By brad 6
from Santa Rosa, CA
A good refrigerator, except for the very noisy icemaker which occasionally throws ice on the floor when no one is using the dispenser.
Nice to look at....but some issues
By Steve the logical buyer
from Rio, wi
This is a very neat looking fridge especially because it looks built in. We have a 40ft fifth wheel and this unit certainly contributes to the residential feel of our home on wheels. Unfortunately we have had some issues with the ice maker working inconsistently. We recently had some warranty work done to correct the problem and discovered that the ice maker filler mechanism came loose creating an air flow leak which caused the filler tube to freeze up. The repair person re attached the tube and it appears to be working better, however still not getting as much ice as expected. The design of the filler tube attachment needs to be reviewed as it was difficult to get attached and should not have come loose in the first place. The repair person also caulked around several gaps near the doors.
Happy with Refrigerator
Overall very happy with refrigerator. There are some things I wish operated different. IceMaker throws icechips everywhere when making ice especially in the crush mode. Have to push too hard to get water or ice. Wish it had a sensor for when you wanted water or ice.
Bottom Line Yes, I would recommend this to a friend
Beautiful and efficient!
from Leander, TX, United States
I love my refrigerator! Easy to clean and well designed maximizes every square inch in both freezer and refrigerator space. Ice maker is problem free which is wonderful!
Perfect for what I need
from Miami, FL, United States
I bought this refrigerator without seeing it first at any store. I was interested in a counter depth, white, side-by-side refrigerator, and this one appeared to fit my needs. However, none of the stores I checked in South Florida carries it. The space is sufficient, I believe, unless there are many people in the household. I have read a few negative comments about the limited ice maker capacity, which is not very large, but it does not bother me. It has proven to be enough for me and for when I have visitors for dinner. Yes, the ice dispenser is somewhat noisy, but I do not care much. The refrigerator is quiet when running. The lights in the interior are great, the shelves are perfect, and the wine rack is very useful and original. Last, the looks are great despite being a white appliance, mostly because of the metal handles. The previous refrigerator I had was also a Whirlpool, bought 10+ years ago, and still working. I just changed it for this one because I wanted something more modern. The one thing that I would add is more flexibility to where place the shelves., limited now to the few options that come with it.
Great Refigerator in Hard to Fit Space
By Terri L
from Sacramento, CA, United States
We bought this refrigerator 2 months ago. We have a hard to fit space in our kitchen with cannot take the standard 35.75 with plus we needed countertop depth. Not only did this refrigerator fit into our space but it looks great and runs really well. You can occasionally hear the ice drop into the bin but overall is quiet and we love the LED lights and control panel to check and adjust temps.We wanted the white color and the silver handle looks very sharp. Would buy again.
Ice maker has been a pure nightmare
from San Tan Valley, AZ, United States
The freezer and refrigerator work great! Our ice maker on the other hand does not. We have had repair techs out to our house 4 times to fix the ice maker. Three of the service calls were due to the ice maker failing to make ice. The last service call was a bit scarier. I woke up to water leaking and pooling onto my kitchen floor. Luckily it had just run an ice making cycle, but the water did not turn off. I pulled the refrigerator out from the wall and shutoff the water supply. Just wondering if i had not woke up when i did, would my kitchen have been flooded? Would my walls and cabinets be covered for damage? The technician installed two shims on the door and said it was fixed. Lets hope so.
By Don 1
from Ontario, NY, United States
We have had it about a month and are, so far, very pleased with the quietness, looks and performance of this refrigerator. I could not give five stars because we did not hook-up the water or ice since these were the most criticized areas in the reviews I read before purchasing.
from Pembroke Pines, FL, United States
I fill very good with whirlpool appliances, as a Property Manager thi is the brand I suggest to my clients at the time they need to buy new appliances for investment properties.I have steins stills range, microwave refrigerator and dishwasher, and there are Ba very good products.
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