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Whirlpool 24.5 Cu. Ft. Side-by-Side Refrigerator - Black Ice

  • Model: WRS965CIAE
  • 35.4(w) X 68.6(h) X 30.8(d)
Special financing available (subject to credit approval)
Refrigerator Type
Side by Side
Total Capacity
24.5 Cubic Feet Total Capacity
Fresh Food Capacity
14.51 Cubic Feet Fresh Food Capacity
Freezer Capacity
10.3 Cubic Feet Frozen Food Capacity
Defrost Type
Frost Free
Dispenser
Ice and Water Dispenser with Filter
Interior Shelf Type
Adjustable Glass Shelves
Deep Door Storage
Adjustable Gallon Door Storage
Crisper Drawer Type
1 Humidity Controlled Crisper
Meat Storage Bin
Temperature Controlled Meat Drawer
Ice Maker
Factory Installed Ice Maker with Filter
Freezer Shelves
3 Wire Freezer Shelves
Freezer Storage Baskets
2 Freezer Storage Baskets
Freezer Door Shelves
5 Freezer Door Shelves
Counter Depth
Yes
Energy Star Tier Level
Energy Star Tier Level 1
Replacement Water Filter
EDR1RXD1
Other Features
MicroEdge Shelves, Adaptive Defrost
Dimensions
35.7(w) X 68.6(h) X 29.7(d)
Shipping Weight
245 lbs
Warranty Terms - Parts
12 Months
Warranty Terms - Labor
12 Months

REVIEW SNAPSHOT®

by PowerReviews
Whirlpool 24.5 Cu. Ft. Side-by-Side Refrigerator - Black Ice
 
4.0

(based on 180 reviews)

Ratings Distribution

  • 5 Stars

     

    (86)

  • 4 Stars

     

    (49)

  • 3 Stars

     

    (19)

  • 2 Stars

     

    (13)

  • 1 Stars

     

    (13)

78%

of respondents would recommend this to a friend.

Pros

  • Design (65)
  • Style (63)
  • Convenient features (58)
  • Easy to use (58)
  • Energy savings (50)

Cons

  • Pricey / poor value (22)
  • Sound level (22)
  • Quality (5)
  • Performance (4)
  • Design (3)

Best Uses

No Best Uses
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    • Personal (3)

Reviewed by 180 customers

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Displaying reviews 1-10

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1.0

ICE CUBE FAILS

By John J

from Plymouth, MI

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        Comments about Whirlpool 24.5 Cu. Ft. Side-by-Side Refrigerator - Black Ice:

        I had over 9 service calls. The ice maker failed.
        I had two freezer doors and at least two ice makers replaced. The ice maker quit and poured water inside and outside the freezer door.
        The refrigerator is being replaced at my expense for setup. I hope their are no problems with the replacement!

        • Age:
        • 70+
        • Gender:
        • M
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        • Personal
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        2.0

        Ice on the floor

        By brad 6

        from Santa Rosa, CA

        Verified Buyer

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              Comments about Whirlpool 24.5 Cu. Ft. Side-by-Side Refrigerator - Black Ice:

              A good refrigerator, except for the very noisy icemaker which occasionally throws ice on the floor when no one is using the dispenser.

              • Age:
              • 51-70
              • Gender:
              • M
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              • Personal
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              3.0

              Nice to look at....but some issues

              By Steve the logical buyer

              from Rio, wi

              Verified Buyer

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                    Comments about Whirlpool 24.5 Cu. Ft. Side-by-Side Refrigerator - Black Ice:

                    This is a very neat looking fridge especially because it looks built in. We have a 40ft fifth wheel and this unit certainly contributes to the residential feel of our home on wheels. Unfortunately we have had some issues with the ice maker working inconsistently. We recently had some warranty work done to correct the problem and discovered that the ice maker filler mechanism came loose creating an air flow leak which caused the filler tube to freeze up. The repair person re attached the tube and it appears to be working better, however still not getting as much ice as expected. The design of the filler tube attachment needs to be reviewed as it was difficult to get attached and should not have come loose in the first place. The repair person also caulked around several gaps near the doors.

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                    • 51-70
                    • Gender:
                    • M
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                    • Personal
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                    4.0

                    Happy with Refrigerator

                    By Regenia

                    from Undisclosed

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                          Comments about Whirlpool 24.5 Cu. Ft. Side-by-Side Refrigerator - Black Ice:

                          Overall very happy with refrigerator. There are some things I wish operated different. IceMaker throws icechips everywhere when making ice especially in the crush mode. Have to push too hard to get water or ice. Wish it had a sensor for when you wanted water or ice.

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                          • 51-70
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                          • F
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                          5.0

                          Beautiful and efficient!

                          By TyraK

                          from Leander, TX, United States

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                                Comments about Whirlpool 24.5 Cu. Ft. Side-by-Side Refrigerator - Black Ice:

                                I love my refrigerator! Easy to clean and well designed maximizes every square inch in both freezer and refrigerator space. Ice maker is problem free which is wonderful!

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                                • 51-70
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                                • F
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                                5.0

                                Perfect for what I need

                                By Gustavo

                                from Miami, FL, United States

                                Comments about Whirlpool 24.5 Cu. Ft. Side-by-Side Refrigerator - Black Ice:

                                I bought this refrigerator without seeing it first at any store. I was interested in a counter depth, white, side-by-side refrigerator, and this one appeared to fit my needs. However, none of the stores I checked in South Florida carries it. The space is sufficient, I believe, unless there are many people in the household. I have read a few negative comments about the limited ice maker capacity, which is not very large, but it does not bother me. It has proven to be enough for me and for when I have visitors for dinner. Yes, the ice dispenser is somewhat noisy, but I do not care much. The refrigerator is quiet when running. The lights in the interior are great, the shelves are perfect, and the wine rack is very useful and original. Last, the looks are great despite being a white appliance, mostly because of the metal handles. The previous refrigerator I had was also a Whirlpool, bought 10+ years ago, and still working. I just changed it for this one because I wanted something more modern. The one thing that I would add is more flexibility to where place the shelves., limited now to the few options that come with it.

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                                5.0

                                Great Refigerator in Hard to Fit Space

                                By Terri L

                                from Sacramento, CA, United States

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                                      Comments about Whirlpool 24.5 Cu. Ft. Side-by-Side Refrigerator - Black Ice:

                                      We bought this refrigerator 2 months ago. We have a hard to fit space in our kitchen with cannot take the standard 35.75 with plus we needed countertop depth. Not only did this refrigerator fit into our space but it looks great and runs really well. You can occasionally hear the ice drop into the bin but overall is quiet and we love the LED lights and control panel to check and adjust temps.
                                      We wanted the white color and the silver handle looks very sharp. Would buy again.

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                                      • 51-70
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                                      • F
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                                      1.0

                                      Ice maker has been a pure nightmare

                                      By webr

                                      from San Tan Valley, AZ, United States

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                                            Comments about Whirlpool 24.5 Cu. Ft. Side-by-Side Refrigerator - Black Ice:

                                            The freezer and refrigerator work great! Our ice maker on the other hand does not. We have had repair techs out to our house 4 times to fix the ice maker. Three of the service calls were due to the ice maker failing to make ice. The last service call was a bit scarier. I woke up to water leaking and pooling onto my kitchen floor. Luckily it had just run an ice making cycle, but the water did not turn off. I pulled the refrigerator out from the wall and shutoff the water supply. Just wondering if i had not woke up when i did, would my kitchen have been flooded? Would my walls and cabinets be covered for damage? The technician installed two shims on the door and said it was fixed. Lets hope so.

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                                            • 36-50
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                                            • M
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                                            4.0

                                            Quietly elegant

                                            By Don 1

                                            from Ontario, NY, United States

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                                                  Comments about Whirlpool 24.5 Cu. Ft. Side-by-Side Refrigerator - Black Ice:

                                                  We have had it about a month and are, so far, very pleased with the quietness, looks and performance of this refrigerator. I could not give five stars because we did not hook-up the water or ice since these were the most criticized areas in the reviews I read before purchasing.

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                                                  • 51-70
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                                                  • M
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                                                  5.0

                                                  Great product

                                                  By Arturismo21

                                                  from Pembroke Pines, FL, United States

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                                                        Comments about Whirlpool 24.5 Cu. Ft. Side-by-Side Refrigerator - Black Ice:

                                                        I fill very good with whirlpool appliances, as a Property Manager thi is the brand I suggest to my clients at the time they need to buy new appliances for investment properties.

                                                        I have steins stills range, microwave refrigerator and dishwasher, and there are Ba very good products.

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                                                        • 20-35
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