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Disappointed Whirlpool Fan
from San Antonio, TX
Comments about Whirlpool 24" Built-In Dishwasher - White on White:
I bought this current dishwasher in November 2015 to replace a Kitchenaide that only lasted 10 years. I had another Whirlpool that lasted 30 years with not one single repair call ever other than replacing the rubber hoses myself just once. I wish I had taken that dishwasher with me when I sold the house. The new Whirlpool dishwasher has been a bitter disappointment. Things have changed through the years. No longer do you have a dishwasher that cleans and dries in an hours time. You now have a dishwasher that uses very little water thanks to regulations and takes 3 hours and 55 minutes to do the job. Yes-water waste is reduced but electrical consumption is up. Where are the savings-really? After that length of time, the dishes better be clean and they are but I would rather have my extra water for each cycle back and a shorter run time. For those of us who can remember when Whirlpool introduced the first dishwasher to have the in door silverware basket. That was a wonderful design as it gave you more room in the bottom rack. My old Whirlpool had not only the in door silverware basket but right above it was a single horizontal basket for large cutlery items. How did the water get up there to clean all that silverware you may ask? The lower spray arm was designed to shoot water up there and clean they were. In the new dishwasher, you still have the in door silverware basket, no cutlery basket and now, a spray tube at the front bottom of the top rack that gently sprays the water intermittently on the silverware basket - gently. With both spray arms working, they will stop and water is redirected to the tube over the silverware basket for about 10 seconds, cuts off and then the spray arms start back up. This process repeats itself every 10 minutes during the wash and rinse cycles. You have to make sure your silverware is pre rinsed. Quiet Running really means a less powerful motor to hear; hence, the need to run the cycles longer while using less water.
Bottom Line No, I would not recommend this to a friend
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from alexandria va
Longtime whirlpool customer here. My last dishwasher lasted 10 years. I purchased this model 2 yrs and 3 months ago without the extended service plan ( mistake) . Recently dishwasher was not cleaning properly and called Whirlpool's service company. The technician said a new control board and pump was needed. Cost would be equal to original cost of the unit. Called Whirlpool and got 2 different answers as to what they could do but neither solution seemed like a company willing to stand by their products. Disappointed in the product as well as the service. Less features but higher quality parts would be appreciated. Purchasing a new machine which won't be a Whirlpool this time.
pump motor gone after 2 years
from Germantown, MD
Have had this diswasher 2 years. Pump motor already needs to be replaced. Of course out of warranty time frame
from Hampton Roads, Virginia
We were pleased to buy a dishwasher with a stainless steel tub, however, our Gold Series Whirlpool has been nothing, if not a royal pain. The gasket around the tub will not stay in place. We have had certified repairmen replace it, we have replaced it several times ourselves, and at this point, we simply stick it back in place whenever it comes out. It is an unacceptable situation and our new dishwasher--NOT a Whirlpool product!--will be installed this weekend.
Does not drain well
from Galena, Illinois
Purchased this dishwasher in July of 2015. Wanted one with a stainless interior and quieter than my last whirlpool. Cleans dishes well and is very quiet, but this is the 2nd time period that it does not drain completely. I have had a myriad of Whirlpool dishwashers over the years. Some I have had for 10+ years and they ALWAYS drained. This one, not so much and it is a pain to drag the guy out to fix it. There is a flaw in the way it is installed and that little check valve should be in an easier place to clean.
from Saskatoon, SK
We have had this dishwasher for three years and the pump is leaking. Unfortunate that it was a slow leak so we didn't discover until we had significant damage to our hardwood floors.
Never gets dishes clean
from Lowell Ma.
Have had it almost a year , serviceman been here twice , rinse dishes almost clean before wash and still come out dirty the glasses actually are dirtier than when they go in
By Al theTM
Bought this dishwasher in November 2012 to replace a 20 year old machine. We went for a Gold series machine thinking it would be a better model.It started leaking through the diverter last week. We caught it before it did too much damage to the floor.I called Whirlpool to find who they would recommend for service. The serviceman showed up and confirmed that it leaked where I told him it did, but that he did not have the part ,would have to order it and come back to install it. This incurred an additional labor charge. One would think Whirlpool would recommend a company that carries the parts needed for a repair.I notice that the original part has been discontinued. Is this because of failures in the field?
from Florida Keys
The Motor/pump started to leak after 19 monthsIt was replaced then the 2nd pump started to leak after 19 months
Any dishwasher is better
from Long Island, NY
First- how a company making dishwashers could ever design the utensil tray this way- well, they should go into a different business. Any family member using it has remarked how it fits. Barely hanging on edge or attached to the door. Either way- annoyingly awful.Second- 1 1/2 y.o. Door latch does not engage. I hate this washer- wish I had known what to look for prior to purchase.It is very quiet.
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