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(based on 997 reviews)
of respondents would recommend this to a friend.
Reviewed by 997 customers
Displaying reviews 1-10
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Very Poor Product
from San Bernardino, Ca
Comments about Whirlpool 26.8 Cu. Ft. French Door Refrigerator - Stainless Steel w/Black Sides:
Bought this refrigerator 3 years ago and it has a major problem each of the last 3 years. It is currently not working for the past 4weeks now. I have an extended warranty however whirlpool farms out the service to a company called Appliance Repair Specialist out of Bakersfield Ca. ( 2 stars on yelp) what an amazing displeasure it has been doing business with these morons. They call and schedule an appointment and then call on the day of and cancel due to parts back order (3 times so far). About the same displeasure as dealing with Whirlpool who's had the parts on backorder for over a month telling me they can not do anything for me I need to deal with the Service company morons. Can you imagine not having any parts available for the lousy products they build. You would think that with products going out every year you own them there would be a whole boat load of parts around. Whirlpool does not care about quality of it's products or the quality of service it's customers receive. They also do not care about the quality of service that their contractors perform.
Bottom Line No, I would not recommend this to a friend
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service technician dream!
By Kristin C.
from Brookville, oh
We purchased this refrigerator 3 years ago. We have had to have it serviced 15+ times. At least 3 ice makers replaced. Ice maker has leaked so much the door hinges are rusting. This has been a horrible product. Yes, it is noisy and you will need ice cube trays to make your own ice when this one is being repaired. unhappy with Whirlpool and the local retailer who just keep trying to fix it.
By spoiled food
Condenser failed after two years
from Belton, TX
Worst refrigerator I ever owned. Way too loud. I can hear hear it running two rooms away with my cpap machine running.Less than three years old and has already had sealed system repair, ice forms inside, icemaker ices up, freezer door grinds as you open it and door shelves fall out. The last shelf to fall had a glass jelly jar that chipped my tile This piece of junk is soon to be replaced.
I will never buy Whirlpool again. Ever.
from Orlando, Florida
Our 3 year old fridge is a nightmare. It all started when my husband and I decided to build our first custom home. We wanted beautiful, more top-of-the-line appliances (we couldn't afford Viking at the time, but we thought we settled for second best), and at the time we had researched Whirlpool and GE the most. In the end, we decided on this model Whirlpool Gold, paying roughly $2500.This fridge is a little noisier than most, but this does not really bother me. Even as I sit here typing this in my living room I can hear the faint whir of a struggling motor. For 2 years, the only real complaint I had was the CHEAPY plastic drawers (one of which would always come off the track and sound like it was breaking in order to get it back into place). The other complaint was the odd placement of the tiny center drawer. I keep butter and cream cheese in it, but it's odd that in order to get to it you have to open both doors to get at it. Just a harmless poor design. This brings us to the nightmare of year 3. It begins with small leak dripping from the area of the filter. The leak then became a monsoon, and we unplugged the water line in frustration. Next, our freezer was not freezing. It was the temperature of the fridge, which was not the appropriate cool. We finally gave in and called an appliance repairman at this point. He said in many complicated words that our evaporator is bad. Not only is this a KNOWN problem of this fridge listed, but Whirlpool actually covers the cost of the part and partial labor of the issue. That being said, it is still a HUGE job, which raked in a whopping $600. On a 3 year old fridge. That was the Gold "top-of-the-line" quality. This didn't even cover the leak problem. That was another hefty fix. On a 3 year old fridge. Oddly, our repairman suggested we not even make the repairs (meaning he doesn't get paid), but to spend the money on a new fridge. He informed us that this fridge is known to need constant repairs. So we are getting a Viking.
Roomy but have recommendations
By Baby Boomer Barb
from Dothan, AL
I bought the 36 inch French Door Refrigerator about a month ago. It has a lot more space than my older refrigerator which was a side by side refrigerator-freezer. I was concerned at first with the loudness of the motor which I guess is due to the size and larger area to be cooled. Being a tall person, I was not thrilled about having to bend down to reach items in the freezer but it is okay. I especially like the section for whole pizzas. One recommendation for future models and they may already have noticed this. The drawer for cheese and other items - you have to open both doors to open this drawer. Two separate drawers may be better alternative.
Bottom Line Yes, I would recommend this to a friend
from Vancouver, WA
I bought this refrigerator do to the fact we needed more capacity. I absolutely love it.
Ice maker issue and service lower rating
from Long Beach, CA
I bought this three years ago and have problems with the ice maker the entire time. We had it serviced four times in the first year. As a result, we ice trays in our freezer.
MONEY PIT - STAY AWAY
By Mandy the Mom
from NYM, MN
I bought this fridge 3 years ago and has been nothing but a headache for me. I've had so many service calls on this thing.... the last was a complete overhaul and I am right back to the same problems. Currently sitting with a warm freezer/no ice and a fridge at 46 degrees. I have 4 kids under 5 years old... this is a huge problem and since the fridge is no longer under warranty I have to have all the repairs to deem "unrepairable" (for replacement) out of my own pocket. I basically have to buy another fridge that I can't afford, and shouldn't be in this position with a reputable company in the first place. This thing has leaked so much on my floors that is is ruining my hardwood, maybe Whirlpool wants to pay for that?! Stand by your lemons and replace these things. They should be recalled! My neighbor has the same model and has lots of repairs on his too!!
Nothing but problems..
By Stressed Out
from Macomb, MI
We bought this fridge for the size and the looks but have had numerous problems. Got original in 2012. In less than a year had problems with the freezer not staying cold enough. They replaced a part. It got better for a while then same thing happened. They ended up replacing the fridge at one year old. New fridge was ok from 2013-July 2016. Now same thing is happening with this one. Repairman came out and replaced condenser and evaporator per repair bulletin. It started to get colder but freezer never got below 15 degrees. Now they have to come out again. I've had it! This is the third time in 4 years I've had to live out of coolers for 1-2 weeks or more. I've had to spend lots of money on ice and replacing some food. I will never buy Whirlpool again!
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