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(based on 912 reviews)
of respondents would recommend this to a friend.
Reviewed by 912 customers
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No good at all
from Miami, FL
Comments about Whirlpool 19.7 Cu. Ft. French Door Refrigerator - Black on Black:
I purchase this product a year an half ago, after few months problems start, was making ice on the bottom with a big noise and was unable to cool the upper part. After seeing many technicians changing parts and Whirlpool decide to give my money back, they was unable to fix the problem. I had purchase the 5 years extended warranty, thanks God.
Bottom Line No, I would not recommend this to a friend
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Good quality product
from Laval, Canada
Great features like light bulbs inside both freezer and refrigerator (didn't have that in my old fridge), nice control panel, however, less capacity than my old one, and the freezer draw is less convenient to use, I like door more convenient. SS requires more maintenance, but much better look.One last annoying thing, the veggy drawer always falls of its track on the left side, and it's hard to pull it off to realign and replace it (LH door is in the way)....
Bottom Line Yes, I would recommend this to a friend
Images shared by Putchi56
Just got them !
Tags: Picture of Product
Ice maker maker sensor bar does not go down and/or ......
from Sanibel, Florida
Not replacing refrigerator. it's practically brand new. Although I wish we could afford to. Refrig is just past warranty period. This refrigerator works fine except....from time to time the ice maker bar does not go down when the ice tray is empty, or near empty. Tried gently placing it down by hand. Not possible. Sometimes ice maker bar goes down automatically but, does not make ice in 24hrs? or insufficient amount. Made sure the water line is not kinked, refrigerator water filter is not clogged. What can I as a homeowner do instead of spending hundreds for a service call for just out of warranty service?
from Clinton Twp, Mi.
Wish it was just a little wide,31-31 1/2 would have been great. I have a 32 inch space. The refrigerator is great, especially shelves.
(1 of 1 customers found this review helpful)
Dimensions not properly given in showroom
from Beaverton, Oregon
This was purchased a month ago as part of a complete kitchen remodel. Dimension in the showroom showed 30 inches wide. I had 30 1/2 inches for the old refrigerator so delivery was arranged.When placed in the space (the right side was a wall) the right door would not open. There is one sentence in the manual that says there must be a two inch clearance to open. The cabinets and counter top had to be modified. Until they arrive I cannot open the right door so 1/3 of the interior space is not accessible. This clearance requirement should have been prominently displayed in the showroom!
(3 of 3 customers found this review helpful)
I am a single man and though this was just what I needed.
from Westfield. Pa.
I bought this 4/9/12. At once the freezer basket fell off the slides. finally Oct. 18 they sent a repair man. He ordered a new basket and that did the same thing. They tried a shim and that did not work. then in April they sent 2 little rollers that they super glued on, that has worked to date. Now the slide on one side of the freezer basket won't retract far enough to let the freezer door close. I had to take all my frozen food to a family member home. Then took apart and got it to shut, so I taped it shut. If you open it will not shut again. I would not recommend one to a enemy.
By retired golfer
from pittsburgh, pa
I bought this six weeks ago and I am not certain I made the right choice. the doors did not seal properly. the shelves will not support some drink and juice bottles.
I love my refrigerator.
from Washington DC
I had this Refrigerator over a week so far great I follwed the instructions and set the freezer and fridge to 3 dots or stars and my beer was nice and cold, and done converted my stove and washing Machines to whirpool now. and I love the features on all.
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Fridge is fine, Whirpool customer service is atrocious
By Unhappy in the Extreme
from B.C., Canada
We bought last September and were very excited at the time -- it was the first time we'd ever been able to afford a new fridge.Sadly, we have received shockingly poor service. The first fridge arrived with scratches. We sent it back. The second fridge arrived -- with scratches on all the doors! Our complaints got us a service call from the local contractor who handles Whirlpool accounts. He noted that the doors were scratched and recommended replacement. (Within an hour of his leaving, the fridge quit working but that was a small glitch that a reset fixed).We were then more than a month into the problems. Repeated calls to Whirlpool by us were rebuffed. The local contractor had to call to even get them to agree to replaced the doors!Well, guess what? Three months later, we still hadn't heard anything. Fed up, we called and asked for our money back. Whirlpool refused, and wouldn't commit to a date to have the doors replaced.It is now June -- NINE MONTHS since we purchased -- and we have just now received a call from the local contractor stating that the doors are here. We are beyond dissatisfied, and have made a point to tell this story to everyone we know. I cannot believe the Whirlpool brand has come to this. Needless to say, we have agreed to never consider buying any of their products again -- not even when we finish buying our new home.
from Ormond Beach,Fa
I always wanted a top refrigerator and had wanted to try the french doors. I am very happy with the overall purchase, but I did find the bottom freezer section to be a little small. I can deal with that, I purchased a small outside freezer. My main complaint is with the vegetable/fruit bins. The drawers are way too flimsy and keep coming off the track. I am very disappointed in that and have a hard time dealing with it.
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