P.C. Richard & Son strives to deliver best-in-class service for our customers to make shopping with us simple and hassle-free. One way we achieve this is by offering free returns for our customers. If your return meets the below requirements and you are unhappy with your pcrichard.com purchase, please call customer service at 877-727-1909 or e-mail firstname.lastname@example.org
to process a free return.
For all USPS and UPS orders: Please call customer service at 877-727-1909 or e-mail email@example.com with your name, invoice number, contact number, and details of the return to begin the process. A UPS return label will be sent to you via e-mail by one of our customer service representatives. Please allow your return 3-5 business days to reach our facility and be processed. If you have requested an exchange, your new item will be sent to you within 2 business days after the returned item as been received.
For all P.C. Richard & Son local delivery: Please call customer service at 877-727-1909 or e-mail firstname.lastname@example.org
with your name, invoice number, contact number, and details of the return to begin the process. A customer service representative will work with you to schedule a convenient day to pick up your return.
For all Pilot Air orders: Please call customer service at 877-727-1909 or e-mail email@example.com
with your name, invoice number, contact number, and details of the return to begin the process. A customer service representative will have the Pilot Air location in your area contact you within 24 hours to set up a pick up date. If the item is being exchanged, we will coordinate the drop-off of your new item and the pickup of your return during the same visit.
No outer packaging? No worries! You do not need an outer box or bag to send your order back; all you need is the manufacturer’s box and packaging that the item originally came in.
Once your order has been returned to us, please allow up to 15 business days for your credit to show on your account.
Thank you for shopping at pcrichard.com
If opened and/or used, the following
merchandise is non-returnable & not
sold on a trial basis:
- Home Appliances
- Air Conditioners
- TVs - 50" & Larger
- iPods ® & iPads ®
- Video Game Systems & Games
- Smart Watches & Fitness Bands
- Prepaid Cards
- Gift Cards
- Mattresses & Box Springs
- Bedding Accessories
If any repairs are required, service will be done
in accordance with the Manufacturer's warranty.
All other merchandise must meet
the following conditions for
exchange, store credit or refund:
- Return merchandise to store within
30 days of purchase with original sales receipt.
- Merchandise must be in new condition,
in original carton with UPC code and all
packaging, accessories & manuals.
- Authorized credit card refunds will be applied to credit card used for purchase.
- Authorized refunds of payments made by
cash, check or debit card are paid by
check through our controller's office.
Please allow approximately 14 business
days for processing.
Important Information Regarding Patio Furniture
Patio or outdoor furniture cannot be returned. If you have an issue please do not contact or visit a P.C. Richard & Son store. If you have an issue with any damages please contact Online Customer Support at the number found on the paperwork that came with your order. Depending on the piece ordered, you may need to contact:
• Brown Jordan (five year limited warranty) – 866-851-8438
• Agio (one year limited warranty) – 800-416-3511
• Polywood (20-year limited warranty) – 877-976-4402