INSTALLATION INFORMATION:

Professional installations are available in the NY, NJ and CT areas through P.C. Richard & Son.
Please call (877)PCR-1909 to get an installation quote and arrange an installation date.
Mobile audio/video installations are done by appointment through our mobile installation centers located
throughout the NY, NJ & CT area.
Locate a Mobile Installation Center

PRODUCT SERVICE OR REPAIR INFORMATION:

P.C. Richard & Son operates its very own factory trained electronics service center located in Farmingdale, NY. You can bring your warranteed electronics purchase to a P.C. Richard & Son Showroom near you. The item will be sent to our service center for repair and returned to the showroom. Items too large to carry into a showroom may have in home service covered under the manufacturers warranty. Please call (877)PCR-1909 to get more information regarding the services available on your purchase. Please contact the manufacturer directly or call (877)PCR-1909 for warranteed appliances to arrange a service call. Please note: certain areas of the US may not be eligible for In-Home Service Calls. Please call (877)PCR-1909 for all items under a P.C. Richard & Son Extended Service Protection Guarantee to arrange service.

EXTENDED WARRANTY SERVICE PROTECTION PLAN:

If you have purchased an Extended Protection Plan, the following outlines the coverage.
EXTENDED SERVICE PROTECTION AGREEMENT FOR CARRY-IN SERVICE:
Bring Item To Any Of P.C. Richard & Son 57 Superstores Or To Our Farmingdale, NY or Carteret, NJ Service Centers.
FOR IN-HOME SERVICE (Appliances and TV's 27" & Larger):Call us TOLL FREE: 1 (877) PCR-1909

1. If P.C. Richard & Son determines your product is un-repairable, it will be replaced with a product of comparable performance, not to exceed the original purchase price. For display models we reserve the right to issue a store credit for the original purchase price. Note: A replacement product with a lower selling price than your original product may result due to technological advances. The obligations of this agreement are fulfilled when the related product(s) has been replaced or, in the case of a display model, a store credit has been issued.

2. P.C. Richard & Son agrees to provide service which includes Parts and Labor FREE for the life of this Agreement as shown on your sales receipt. (We reserve the right to assign and/or outsource any service under this Agreement.)

3. P.C. Richard & Son will provide service and repair the product, provided the product failure is within the parameters of this Agreement and the product has not been repaired prior, by a party not authorized by P.C. Richard & Son. This Agreement shall not provide compensation of any kind, during the product "down-time."

4. Televisions 27" & larger, with in-home service, may still need to be transported to our State-of-the-Art service facility, at no additional charge. (This may require additional time for pick-up and delivery.)For in-home service, the product must be free and clear of all encumbrances (built-in walls, cabinetry,etc.), no higher than four feet, and be easily accessible to the service technician. (Note; customer shall be responsible for any property damage and additional service expenses, if the product is not accessible as described above.)

5. There is little that can happen to your covered product that is not covered by this agreement. Read the owner's manual and follow the directions. Exercise proper care in use and storage of your product and follow the instructions outlined in the Owner's Manual. This Agreement does not cover; Non-Operating Parts; i.e. antennas,batteries, speakers, projection TV viewing screens; Cosmetic parts such as knobs, glass shelves/doors, plastic panels/liners; Consumable Items such as stylus, filters, toner cartridges, ink cartridges, belts,bags etc. This agreement does not cover: damage caused by external substances (water, sand, etc.), impact damage, lightning, power surges, floods or natural disasters; product defacement; products with altered serial numbers,burned in images in television screens,insect infestation, rust, or physical damage.

6. Additional service time may be required for the shipping and handling of cameras, computers, or any other product that must be sent to the Manufacturers' service facility.

7. With regards to cameras, camcorders, computers, disc players,DVD players/recorders, and VCR's, P.C. Richard & Son shall not be responsible for damage or loss to tapes, discs, software, media,or stored data. Additionally, computer viruses/software failures are not covered under this Agreement.

8. P.C. Richard & Son shall only provide reimbursement for parts or labor, to a party, previously authorized by P.C. Richard & Son, to service the covered product. Any unauthorized service shall not be reimbursed.

9. The Holder of this Agreement, shall be allowed to cancel said Agreement within ninety days of issuance, provided no claims have been made. Upon cancellation this Agreement shall be null and void and Holder shall be refunded the original Agreement purchase price.

10. P.C. Richard & Son shall not be obligated to renew this Agreement, but if a renewal Agreement is offered to the original Holder, the price shall be reflective of the product age and appropriate service costs.

11. This agreement excludes any pre-existing conditions, and is transferable only if product(s) remains within our servicing area.

FOR SMALL APPLIANCES & PERSONAL ELECTRONICS

An"Inoperable Product Replace Agreement" (IPR), provides the Holder, "over the counter exchange", FREE of charge, provided the product's malfunction is within the Agreement time-frame as reflected on the sales receipt. You must have your sales receipt,original carton with all packing, accessories and manuals, and No Physical Damage to the Product. If the same model is no longer available, you will receive a product of comparable performance, not to exceed the original purchase price. For display models we reserve the right to issue a store credit for the original purchase price. Note: A replacement product with a lower selling price than your original product may result due to technological advances. The obligations of this agreement are fulfilled when the related product(s) has been replaced or, in the case of a display model, a store credit has been issued.