Kwikset is committed to providing the best product experience with your Kwikset Kevo purchase. In the event of a product defect, Kwikset provides two options for replacement, Advanced Exchange or Receive/Ship.
Advanced Exchange: For all qualified replacement requests, Kwikset will immediately send a replacement unit at no cost to you and will email you a prepaid label for return of the defective product1. Your Credit Card information will be collected and stored safely and securely. Upon receipt of your return, Kwikset will release the Credit Card informa- tion and no charges will be applied. Incomplete or no returns will be subject to credit card charges. Shipping instruc- tions will be included with the prepaid label. Please follow the shipping instructions and use the label provided to return the defective unit to Kwikset at the preprinted address on the label.
Required Kwikset Kevo Product Content: The following must be included with your return in order for the unit to be qualified as complete: