P.C. Richard and Son wants to ensure that your experience with the products we sell is excellent before, during, and after the sale. Whether you are purchasing from our stores or online, we want you to have an experience that leaves you satisfied; that's why we make the promise to stand behind the products we sell. In order to ensure this, we work closely with the manufacturers of the brands we sell as an Authorized Retailer.
Why buy from an Authorized Retailer?
The clearest benefit that an Authorized Retailer can offer you is the complete manufacturer's warranty. When you purchase with an Authorized Retailer, you can be assured that you are purchasing products that have not been altered, used, defective or contain modified serial numbers. Purchasing these types of products could void your product's warranty. As an Authorized Retailer we only sell factory-fresh products with original, unaltered serial numbers, which guarantees that limited product warranties will be in effect.
As an Authorized Retailer we have more information at our disposal. Our sales team is properly trained and receives ongoing product and sales training, as well as information regarding the latest technologies from the manufacturers. Nothing can beat our shopping experience; ask our salespeople a dozen questions and he/she will answer knowledgably and honestly.
As an Authorized Retailer, we have proven to be committed to consistently delivering an excellent customer experience. We will answer all your questions and help you choose the products that are right for you. We will continue to demonstrate excellent customer service by assisting you with delivery and service after the purchase has been made.
We have a relationship with the manufacturer. As an Authorized Retailer we have access to the manufacturer's product mangers and customer service team members. We are able to get quick answers to any questions and receive information on the latest promotions and special offers.
We urge our customers to do some research before purchasing products from certain retailers.
Check with the manufacturer for their list of dealers first; you can also take a look at the list of manufacturers that we are authorized with here
You can rest easy knowing that the item/items you have purchased are covered by the manufacturer's full warranty, and that you will have support even after the sale is made.