- How do I get my item serviced under the manufacturer's warranty or P.C. Richard & Son Extended Service Guarantee?
P.C. Richard & Son operates its very own Electronics Service Center located in Farmingdale, NY.
You can bring your warrantied electronics purchase to a P.C. Richard & Son showroom near you. The item will be sent to our service center for repair and returned to the showroom. Items too large to carry into a showroom may have in-home service covered under the manufacturer’s warranty. Please call (631) 773-4900 or (877) 727-1909 to get more information regarding the services available on your purchase.
Please contact the manufacturer directly or call (631) 773-4900 or (877) 727-1909 to arrange a service call for warrantied appliances. Please note: certain areas of the US may not be eligible for in-home service calls.
Please call (631) 773-4900 or (877) 727-1909 for all items under a P.C. Richard & Son Extended Service Protection Guarantee to arrange service.
- Where are your Showrooms located?
P.C. Richard & Son operates 66 super-sized showrooms servicing New York, New Jersey, Pennsylvania, Connecticut, Long Island and Westchester. To find a showroom near you, click here.
- How do I get my items installed?
To view our professional installation options, click here.
Professional installations are available in the NY, NJ, PA & CT areas through P.C. Richard & Son for a nominal fee. Please call (631) 773-4900 or (877) 727-1909 to get an installation quote and arrange a date.
Mobile audio/video installations are done by appointment through our mobile installation centers. To locate a Mobile Installation Center near you, click here.
- How do I track a rebate I am entitled to?
All mail-in rebates must be tracked through the manufacturer. P.C. Richard & Son rebates can be tracked by calling Customer Relations at (631) 843-4530 or (800) 957-4530.
- Do you have any clearance locations?
P.C. Richard & Son has two Clearance Centers located in Deer Park, NY and West Carteret, NJ. Stock and item availability may vary. Please call either showroom for details.
470 Commack Road
Deer Park, NY 11729
Phone: (631) 254-0120
1159 Roosevelt Avenue
Carteret, NJ 07008
Phone: (732) 802-5777
- What does “Special Order - Please Allow 2 to 3 weeks for Delivery” mean?
“Special Orders” apply to non-stocked items. P.C. Richard & Son will order the item in from the manufacturer when you place the order. Once the item arrives into our warehouse, we will contact you via phone or e-mail to schedule a delivery date. Due to the nature of this process, we are not able to offer any expedited delivery nor guarantee a specific date on “Special Order” items prior to their arrival in our warehouse.
- The item I am interested in says “will ship in 5 to 7 days”. Can I get the item sooner if I choose expedited shipment?
While we do often beat our delay times, we are unable to guarantee a faster shipment. Any expedited delivery choice will apply once the item ships from our warehouse.
- Do you sell any used or refurbished merchandise?
Every item that we sell is brand new and comes in a factory-sealed box directly from the manufacturer. We do not sell refurbished or used merchandise.
- How do I track my order?
All of our tracking information can be conveniently found by clicking on our delivery tracker.
- What time is my order going to be delivered?
If your order is going to be delivered by our P.C. Richard & Son delivery team, you can use our delivery tracker the night before to get a 3-hour estimated delivery window. This time may be updated throughout your delivery day to give you the most up-to-date information. You can find the delivery tracker here.
If your order is shipping via UPS, USPS or Pilot Air, you will be e-mailed a tracking number on the day the item leaves our warehouse.
You can track your UPS package here.
You can track your USPS package here.
You can track your Pilot Air package here.
- How do I get a UPS tracking number?
Your UPS tracking number will be e-mailed to you on the day your item leaves our warehouse. You can also check our delivery tracker here. Note: Some orders may have multiple tracking numbers.
- I received my UPS tracking number, why is it not showing up on UPS.com?
P.C. Richard & Son will e-mail you your tracking number on the day your item will ship. However, UPS.com does not update their website until later in the evening. If you just received your tracking number, please allow one day to view it online.
- Will I need to be home for my UPS/USPS package?
A signature is required for all UPS/USPS orders over $100 that ship. All other UPS/USPS orders will be left with no signature requirement.
- Where can P.C. Richard & Son ship to?
We can ship to any of the 48 contiguous United States. Please note that P.C. Richard & Son does not ship to freight forwarders, APO or PO Boxes.
- Do you offer same day or next day shipping?
We do not offer same day delivery on any of our purchases. However, we can offer next day delivery for orders on being delivered by P.C. Richard Home Delivery. Please call us at (877)-727-1909 to check next day availability.
- How much do you charge for shipping?
Shipping costs vary based on product and shipping address. You can determine the shipping cost by adding the unit to your cart and using the “Estimated Delivery” box located at the bottom of the page. P.C. Richard & Son offers free UPS Ground Shipping on many products. Look for the free shipping message on the product page for items that qualify.
- Can I ship my order to a freight forwarding company?
No. We apologize for any inconvenience, but P.C. Richard & Son is not able to ship to any freight forwarding company.
- How do I pay my P.C. Richard & Son Credit Card Bill online or by phone?
To pay your bill online please click here. To pay over the phone, please call (877) 800-4727. You can also pay your bill in any of our store locations.
- How does the Special Financing promotion on my P.C. Richard & Son card work?
The interest during your promotion will show on your card but will not be added to your balance.
The interest is deferred during the promotion and will be added to the balance after the promotion period if the promotion amount has not been paid in full.
Multiple promotions will be paid off based on the expiration date of the promotion.
On promo purchase balances, monthly payments are required, but no Finance Charges will be assessed if (1) the promo purchase balance is paid in full within the "Promotional Period", and (2) all minimum monthly payments on the account are paid when due. Otherwise, the promo may be terminated and treated as a non-promo balance. Finance Charges accrued at the Purchase APR will be assessed from purchase date. Regular rates apply to non-promo balances, including optional charges. Promo purchases on existing accounts may not receive the full benefit of promo terms, including reduced APR if applicable, if the account is subject to Penalty APR. Payments over the minimum will be applied as required by applicable law. As of 2/1/10, APR 26.99% & on all accounts in default, Penalty APR: 29.99%. Minimum Finance Charge $2.00. Subject to approval by Synchrony Bank.
- Can I apply for a P.C. Richard & Son Credit Card online?
Instant Approval is available online by clicking here. Instant Approval is also available when applying at one of our showrooms.
- How do I get a price match on my purchase?
You can read our Price Match Policy by clicking here. You can call our Internet Support Team at (877) 727-1909 or e-mail us here. We will be happy to authorize all price matches that qualify.
- Does P.C. Richard & Son offer layaway?
P.C. Richard & Son offers free layaway services at all of our showrooms. Please visit your local showroom for details.
- What forms of payment can be used at PCRichard.com?
We can accept P.C. Richard & Son Visa, MasterCard, Discover and American Express credit cards.
*Please note for verification purposes, we are only able to accept a credit card that is issued in the United States.
- How do I get a price for a Designer Appliance?
P.C. Richard & Son offers Designer Appliance Experts at all our Design Center locations. Our Designer Appliance Experts are able to help you with all your questions including price and availability. Please check the showroom nearest you.
- My company is tax exempt. How do I place an order without tax?
When placing an order online, you will need to place your order with tax. After placing your order, you can e-mail your tax exemption form to firstname.lastname@example.org. You will be refunded the full amount of tax back to the credit card used.
Please be advised that if your order has a "Ship To" address that is not the address on file for your organization, we will need additional paperwork. We ask that your e-mailed or faxed paperwork includes a letter, on the organization's letterhead, addressing the reason that the "Ship To" address is a different address then the one on file for your organization.
- How do I return or exchange my purchase?
First, make sure to check our Return Policy to make sure your item qualifies for a return/exchange. Once you have done so, you can call (877) 727-1909 or e-mail our support team to begin the return/exchange process. Our support team will coordinate with you to have your item returned to our warehouse. Once the item is back in our warehouse, your refund or exchange will be processed within one business day. Please allow 3 to 5 business days to receive your refund.
You can also return any item back to one of our showrooms provided you have already contacted us and received a return authorization.
- How do I return an item that I sent outside of the United States?
You are responsible for returning the merchandise to the original shipping address, in its original condition. Once the item is back at the shipping address, you can follow our normal return procedures.