APPLIANCES
Refrigerators:
• The dispensed water has bad taste or smell.
• Your water filter may need to be changed. We have many water filters available in-store or online.
• The refrigerator is not making any or enough ice.
• Increasing the freezer temperature can speed up ice production.
• On new installations: The ice maker does not start immediately after being turned on. It will take about 24 hours to produce ice cubes after the refrigerator is plugged in.
• One door pops open when the other door closes.
• Air flows between the refrigerator and the freezer, so this will happen depending on how much load is on the door. Try adding heavier items in the door.
• The doors are not aligning.
• The refrigerator may be out of level. If P.C. Richard & Son did not make the delivery, please adjust the leveling legs. If we did make the delivery, please contact your local P.C. Richard & Son Superstore or online customer service.
• My food in the refrigerator freezes.
• Your temperature control setting may be too high. Please try turning the temperature control to a lower setting.
• The ice maker not working
• Check for any obstructions if the freezer door is closing all the way.
• Is the ice maker plugged in to the refrigerator? Sometimes the wire harness has been moved by the contents of the freezer.
• Check to see if the icemaker arm is in the "on" position.
• If all else fails, the water filter may be clogged. Please change water filter. We have many water filters available in-store or online.
• The ice and water dispenser is leaking.
• Fill up a pitcher of water from the refrigerator's water dispenser. This will clear trapped air out of the waterline. This is especially true of new installations.
• The refrigerator or freezer is making too much noise.
• Modern refrigerators are more efficient. The compressors run more often, leading consumers to notice the sound of the compressor more than on older models.
  The compressor sound or hum is normal.
• The refrigerator or freezer never shuts off.
• Modern refrigerators are designed to run 80-90% of the time. This makes them more energy efficient because the most energy is used when the compressor first comes on.
• The refrigerator or freezer is not cooling.
• The coils may be dirty. Take off the kick plate on the bottom or top panel of the refrigerator and either brush or vacuum the condenser coils.
• Check the temperature control. It should be to set to 5 or higher.
• Check that the vent coming from the freezer to the refrigerator is not blocked and air can flow freely.
• The refrigerator or freezer is not getting any power.
• Make sure the temperature control switch is to the "on" position.
• If the lights do not come on, check if the circuit breaker has tripped.
• Check to see the refrigerator is plugged in.
• Ice is not dispensing.
• Check to see if ice is being made inside. If it is making ice, check the door to see if there is an obstruction with the flow of ice in the door. If ice is not being made, please check for a clog in the water filter (if there is one).
• Water is not dispensing.
• Check to see if the water is working in the rest of the house.
• If the refrigerator has a water filter, check that it is not clogged. This is the most common problem.
• Make sure a water line is installed to the refrigerator.
• There is an odor.
• Odor can be caused by food or other items stored too long in the refrigerator. Please try the following solutions:
1)  Remove all the items from refrigerator/freezer and throw out spoiled food. Leave an open box of baking soda in the refrigerator for a few days.
      Wash all removable parts and the door gasket with mild detergent in warm water. Rinse well and wipe dry.
2)  Wash the interior walls and door liner with a solution of 1-2 tablespoons of baking soda to 1 quart warm water. Wipe dry.
      Leave the door open and let it air out well, with a fan directed inside. Weather permitting, please also open the windows.
3)  Pour several ounces imitation vanilla (not pure extract) in a shallow saucer, put on a shelf, and let the refrigerator run empty for a few days.
4)  Spread activated charcoal (which is specially treated to remove odor molecules from air) out in shallow pans and put on shelves.
      Turn the refrigerator on with a low setting and, if possible, let it run empty for a few days.
Ranges:
• There is a beeping noise.
• Either unplug the appliance or turn off the circuit breaker for 30 seconds.
• The flame is too high or too low.
• If a new installation, is fuel propane or natural gas? Does range configuration match type of fuel, i.e. if propane, has range been converted? If natural gas is range configured for natural gas?
• No power is reaching the range.
• Check that the circuit breaker hasn't tripped.
• Self-clean is not locking or unlocking.
• Turn off the circuit breaker or unplug the range for 1 minute to reset the power.
Cooktops/ Wall Ovens:
• The flame is too high or too low.
• If a new installation, is fuel propane or natural gas? Does range configuration match type of fuel, i.e. if propane, has range been converted? If natural gas is range configured for natural gas?
• There is no power to the cooktop.
• Please check that the circuit breaker hasn't tripped.
Microwaves:
• There is no power to the microwave.
• Check the outlet with another product, that the door is closed all the way, and that the circuit breaker hasn't tripped.
APPLIANCES
Laundry:
 Dryers
• There is a burning smell.
• Check for a clogged vent by inspecting for airflow outside where the vent exits the building. If there is no airflow, then vent is clogged.
• Please clean the vent or call a vent-cleaning service.
• Check to ensure the lint filter and housing are clear.
• Clothes are taking too long to dry.
• Check that the dryer vent isn't clogged.
• Check that the exhaust hood outside the home isn't blocked.
• Check the circuit breaker panel for any tripped breakers. For electric dryers, even if a dryer is spinning, it may have blown the breaker that powers the heating element.
• There is no heat.
• Check that the lint filter is clean.
• Check the vent. If the vent is clogged, the dryer will not function correctly.
• If you have an electric dryer, check the circuit breaker panel for any tripped breakers. Even if a dryer is tumbling, the breaker that powers the heating element may have blown.
• If you have a gas dryer, check that the gas works in the house by testing the range. If the range doesn't light, please call your gas company.
• If you have propane gas, please check to make sure the tank is full.
• If Electric Dryer - check the circuit breaker panel for any tripped breaker. Even if a dryer is tumbling, the breaker that powers the heating element may have blown.
• There is no power.
• Check that the circuit breaker hasn't tripped.
• The dryer is not tumbling.
• Check that the circuit breaker hasn't tripped.
• Is the dryer plugged in? Even a gas dryer requires electricity.
• If you have a GFI outlet with its own breaker, press the reset button.
 Washers
• The washer doesn't start.
• Check that the circuit breaker hasn't tripped or the unit has not been unplugged.
• Check to see if the outlet is a GFI outlet with its own circuit breaker. This outlet will have buttons on it. Push the reset button.
• The washer is loud or is making banging noises.
• Check for unbalanced load.
• The machine could be out of level.
• If you are physically able, tilt the machine forward approximately 8 inches, then tilt back. This will reset the self-leveling legs.
• Clothes are coming out too wet or dripping.
• This is usually caused by using too much detergent. Most detergents are highly concentrated.
• Purchase Affresh either at P.C. Richard & Son or a supermarket.
• Underloading or overloading the machine could result in wet clothes.
• Try leaving a machine open between loads.
• Try a load with less detergent. If the problem persists, please call customer service.
• Clothes Have Odor
• Purchase Affresh either at P.C. Richard & Son or a supermarket.
• Try leaving the machine open between loads.
• The spin cycle does not complete.
• This can be caused by an uneven load. Please redistribute the load.
• Make sure the water level is acceptable for the load size.
• There may be too much detergent. Try a load with no/very little to see if the machine runs through the cycle.
• The washer is leaking.
• Please check where the water is coming from. If it's from the hose, this can often be corrected by tightening it.
• The washer is locked with clothes and/or water inside.
• Please unplug the machine for 30 minutes to reset it.
• There is no hot water.
• Please check to see if the hoses are reversed or that the controls are set to hot.
• The washer will not turn on.
• Check that the circuit breaker hasn't tripped or the unit has not been unplugged.
• Check to see if the outlet is a GFI outlet with its own circuit breaker. This outlet will have buttons on it. Push the reset button.
• Clothes are ripping during the cycle.
• Check for any foreign objects in the tub, such as screws or pens.
Dishwashers:
• There is a burning smell.
• Check for plastic items resting against the heating element.
• The control panel is not responding.
• Make sure the dishwasher door is closed all the way and locks.
• Turn off the circuit breaker for 30 seconds.
• The dishwasher won't fill with water.
• The float switch could be blocked. Check for utensils on bottom of the dishwasher.
• Make sure the door is fully closed and latched.
• Check that upper rack is fully recessed and not blocking the door.
• Dishes are not coming clean.
• If the machine is equipped with automatic soap dispenser, check to see that it has soap.
• The dishwasher is not draining.
• If you have a garbage disposer, please check that the disposer is clear of any waste. DO NOT PUT YOUR HANDS IN THE DISPOSER!
• Turn on disposer to clear the waste.
• Is the sink clogged? It must have a clear drain for dishwasher to drain properly.
• Is there any food on the bottom of the dishwasher?
• It must be clear for the dishwasher to drain properly.
• The dishes are not drying.
• In order to dry properly, dishwasher manufacturers recommend a drying agent such as Rinse Aid or Jet Dry, either of which can be purchased at any grocery store.
• The dishwasher is leaking.
• Check to see that the disposer is not clogged. Run the disposer.
• There is a squeaking noise.
• Check that there is nothing stuck on the bottom of the dishwasher.
• There is no power.
• Check that the circuit breaker hasn't tripped.
• Is the door completely closed and locked?
• Check to see that the spray arms are free and clear of any obstructions.
• Odor Coming From Dishwasher.
• Check for food waste on the bottom of the dishwasher and clean.
• Doesn't clean dishes.
• If machine is equipped with automatic soap dispenser, check to see that soap dispenser has soap.
Air Conditioners:
• The compressor won't turn on when it's cool out.
•  Air conditioners are designed to work when the temperature outside is above 60 degrees. It will not operate in cool weather.
• The air conditioner will not turn on.
• Modern air conditioners have surge protectors built into the power cord. Press the reset button on the surge protector.
• Plug something else into the outlet. If the other item does not work check the circuit breaker.
• The remote control does not work.
• Try changing the batteries in the remote.
• Water is leaking from the unit outside of the house.
• Water leaking or dripping outside is perfectly normal. Air conditioners remove humidity from the home.
The water goes to the pan on the bottom of the air conditioner. The more humid it is, the more it will leak.
• Water leaking on Inside of Wall.
• Check to see if air conditioner is pitched towards outside of house.
• Frost Forms On Inside Coil
•  The air filter may be dirty.
•  The air conditioner may be oversized for the room. Consult a sales counselor.
• Not Cooling
•  The air filter may be dirty.
•  The air conditioner may be oversized for the room. Consult a sales counselor.
TELEVISIONS
Flat Panel TVs:
• The TV will not connect to the internet.
• Please first power off all components.
• Unplug the modem and the wireless router for 1 minute.
• If there is a network password for the wireless network, please enter it in the settings menu of the television.
• If the problem occurs in just one of the TV's applications, there is nothing wrong with the television itself; the issue may be with the application.
There may be username and password issues. Go onto the application's website to attempt login. Use forgot username/password feature.
• HDMI or other inputs are not functioning.
• Use a device you know that works in the port that is not working.
• If the port now functions, unplug the television and all devices for one minute.
• There is a loud humming sound coming from the TV.
• Check that all cables are securely connected to the television and any amplifiers.
• There is picture but no sound.
• Is the television connected to a sound system?
• If so, check to see the sound system is on and is set to the correct input.
•This can be a cable/satellite issue. Unplug the television and cable box for 1 minute and then plug them back in.
• If above does not work, test with a DVD Player.
• If it works correctly with the DVD player, then the problem is with the cable or satellite provider.
• There is sound but no picture.
• This is usually a cable/satellite issue. Unplug the television and cable box for 1 minute and then plug them back in.
• If above does not work, test with a DVD player.
• If it works correctly with the DVD player, then the problem is with the cable or satellite provider.
• The picture is not fitting on the screen.
• Press the button on the remote that says "format" or "picture size" to change formatting.
• Check cable/satellite settings menu for picture size or format.
• Picture is too dark or too bright.
• The TV may have an auto-dimming feature that can be disabled in the video menu.
• Check the DVD player.
• The picture freezes.
• If the issue does not appear on the DVD player, then the issue is due to a problem with the cable/satellite box. Call your cable or satellite provider to report the issue.
• There is poor picture quality on all channels.
•  Check to see if problem exists with another source, such as a DVD player.
•  If the issue does not appear on the DVD player, please check the following:
• Adjust picture quality setting to a minimum of 720p, 1080i or 1080p.
• Check in your cable or satellite menu for picture quality settings.
• Change settings to 720p, 1080i or 1080p; the higher the better.
• If neither solution corrects the problem, please contact your cable or satellite provider to report a weak signal.
• There is poor picture quality on some channels.
• Please adjust the picture quality setting to a minimum of 720p, 1080i or 1080p. Check your cable/satellite menu for picture quality settings.
• Change settings to 720p, 1080i or 1080p; the higher the better
• If neither solution corrects the problem, please contact your cable or satellite provider to report a weak signal.
• The sound is not synced to the picture.
• This is usually a cable/satellite issue. Unplug the television and cable box for 1 minute and then plug them back in. • If above does not work test, with a DVD player. • If it works correctly with the DVD player, then the problem is with the cable or satellite provider.
• The volume is too high or too low.
• Check the volume setting on the cable menu.
• The cable box could be set too low or too high. Try controlling the volume from the cable/satellite box itself and not the remote.
• If above does not work, test with a DVD player.
• If the volume works correctly with the DVD player then the problem is with the cable or satellite provider.
Projection TVs:
• The TV will not connect to the internet.
• Please first power off all components.
• Unplug the modem and the wireless router for 1 minute.
• If there is a network password for the wireless network, please enter it in the settings menu of the television.
• If the problem occurs in just one of the TV's applications, there is nothing wrong with the television itself; the issue may be with the application.
  If the problem occurs in just one of the TV's applications, there is nothing wrong with the television itself; the issue may be with the application.
  There may be username and password issues. Go onto the application's website to attempt login. Use forgot username/password feature.
• HDMI or other inputs are not functioning.
• Use a device you know that works in the port that is not working.
• If the port now functions, unplug the television and all devices for one minute.
• There is a loud humming sound coming from the TV.
• Check that all cables are securely connected to the television and any amplifiers.
• There is picture but no sound.
• Is the television connected to a sound system?
• If so, check to see the sound system is on and is set to the correct input.
• This can be a cable/satellite issue. Unplug the television and cable box for 1 minute and then plug them back in.
• If above does not work, test with a DVD Player.
• If it works correctly with the DVD player, then the problem is with the cable or satellite provider.
• There is sound but no picture.
• This can be a cable/satellite issue. Unplug the television and cable box for 1 minute and then plug them back in.
• If above does not work, test with a DVD player.
• If it works correctly with the DVD player, then the problem is with the cable or satellite provider.
• The picture is not fitting on the screen.
• Press the button on the remote that says "format" or "picture size" to change formatting.
• Check cable/satellite settings menu for picture size or format.
• Picture is too dark or too bright.
• The TV may have an auto-dimming feature that can be disabled in the video menu.
• Check the DVD player.
• The picture freezes.
• If the issue does not appear on the DVD player, then the issue is due to a problem with the cable/satellite box. Call your cable or satellite provider to report the issue.
• There is poor picture quality on all channels.
•  Check to see if problem exists with another source, such as a DVD player.
•  If the issue does not appear on the DVD player, please check the following:
• Adjust picture quality setting to a minimum of 720p, 1080i or 1080p.
• Check in your cable or satellite menu for picture quality settings.
• Change settings to 720p, 1080i or 1080p; the higher the better.
• If neither solution corrects the problem, please contact your cable or satellite provider to report a weak signal.
• There is poor picture quality on some channels.
• Please adjust the picture quality setting to a minimum of 720p, 1080i or 1080p. Check your cable/satellite menu for picture quality settings.
• Change settings to 720p, 1080i or 1080p; the higher the better
• If neither solution corrects the problem, please contact your cable or satellite provider to report a weak signal.
• The sound is not synced to the picture.
• This is usually a cable/satellite issue. Unplug the television and cable box for 1 minute and then plug them back in. • If above does not work test, with a DVD player. • If it works correctly with the DVD player, then the problem is with the cable or satellite provider.
• The volume is too high or too low.
• Check the volume setting on the cable menu.
• The cable box could be set too low or too high. Try controlling the volume from the cable/satellite box itself and not the remote.
• If above does not work, test with a DVD player.
• If the volume works correctly with the DVD player then the problem is with the cable or satellite provider.