Rated 5 out of
5
by
Jo from
I’m the Problem
My fiancé has been talking about the CrossWave for years. I mostly ignored him, because obviously I know everything.
But after too many days with five dogs, a 7-year-old, and a yard that apparently produces unlimited dirt, I finally broke down and ordered one. The box arrived and I opened it immediately, set everything up, filled the tank, and started cleaning.
Within seconds I had brown water pooling everywhere. The machine looked like it was just spreading muddy swamp water across my floor. Instead of using my brain to troubleshoot like a rational adult, I spent half the tank of water mentally drafting the most brutal review ever written. I was furious that I had just spent this much money on a machine that seemed designed to spread dirt around as efficiently as possible.
Finally, I went back to the instructions. It said the brush might be too wet or there could be a clog. A clog seemed unlikely considering I had owned the machine for about seven minutes, but I pulled the roller out anyway.
And there it was — a soaking wet piece of cardboard from the packaging jammed in the brush.
I removed it, put everything back together, and tried again.
And suddenly the thing worked perfectly. The suction was back and stronger than ever. The steam came pouring out. My floors looked amazing — which is impressive considering my five dogs seem personally committed to keeping the floors muddy.
So the CrossWave HydroSteam works great st. No streaking, no leftover water, and not a single muddy paw print.
My only criticism is the debris separator. I think the design could be improved. There’s nowhere to set the filter/lid while you’re pulling the separator out, dumping debris in the trash, and then running to the toilet to dump the dirty water. It turns into a slightly chaotic balancing act.
I strongly recommend removing the packaging from the machine before using it. (Apparently that step is important.)
If your house deals with the same level of chaos that mine does — kids, dogs, mud everywhere — this machine is absolutely worth it. And if it seems like it’s spreading brown water everywhere… check the roller first. Trust me.
Unfortunately, my fiancé was right.
Please don’t tell him I said that.
Date published: 2026-03-11
Rated 5 out of
5
by
Clarissafaye from
Awesome
Love it though it takes longer than I’d hoped to get that real deep clean on my tiles and grout
Date published: 2026-02-25
Rated 5 out of
5
by
Adri from
Game changer for my 3 large indoor dogs !
With three large indoor dogs, my floors face constant hair, muddy paws, and messes. The BISSELL CrossWave HydroSteam vacuums, mops, and steams in one pass—picking up hair without tangles, removing sticky spots easily, and leaving tile/hardwood spotless with no streaks! Amazing product !
Date published: 2025-12-20
Rated 5 out of
5
by
Jeff from
Love our Big Green Cleaning machine….owned 3 years
We purchased the big green clean machine three years ago. The carpet in the high-level townhome that we had where we were renting had carpet that was 28 years old and had stains even after it was professionally cleaned they tried steam cleaning they tried chemical cleaning, etc.. so I decided to try buying the big green clean machine and oh my goodness on the first cleaning the water was almost like mud water so over the years the carpet lightened the first past got the majority of stains out and we’re talking stains that were in there for years and years. That was the best money we ever spent on any product. We absolutely love it now we’ve moved to all on one floor apartment that is all vinyl so we’re going to try the cross wave for something like that with Bissell. All I know is we just love that machine and I’m sure it’s going to sell quickly. I wish they had a trade-in program. Lol. But if you really want a great carpet cleaning machine that’s the tool for you and oh the attachment for upholstery clean the stairs beautifully. I think the stairs were more filthy than the carpet was we also cleaned our couch with upholstery to and it worked well. You just can’t go wrong. I can’t imagine the money we saved in professional carpet, cleaning bills
Date published: 2025-10-26
Rated 5 out of
5
by
Pat from
Great product! Love it no brainer
Love this vacuum, sweeping and mopping is so 1900s
Date published: 2025-09-14
Rated 5 out of
5
by
Deb from
Line on the floor between old and new
Great cleaning My floors have never looked so clean The cleaning solution made my floors look new again The first time I cleaned them I only did half of the floor and I could see a line where I cleaned and where I didn’t
Date published: 2025-08-31
Rated 5 out of
5
by
Kristina from
Light weight
I appreciate this vacuum/mop. Easy to use and to clean after using. It picks up Remi's hair off the carpet 💙💙.
Date published: 2025-07-31
Rated 5 out of
5
by
Abel from
I would buy this item again
Its just a great product. Well worth the money I paid for it.
Date published: 2025-07-30
Rated 5 out of
5
by
Cat Mom from
Just upgraded my CrossWave to a HydroSteam
I LOVE my new CrossWave HydroSteam! This is my second CrossWave and I am very happy with my purchase! I typically vacuum and then steam my tile floors. The HydroSteam can do all of that and is great for quick cleanups. I love the small area/rug cleaning capability.
Date published: 2025-07-25
Rated 5 out of
5
by
KJ from
Worth every pennty paid
Amazed with how it cleans and gives your space a fresh clean smell
Date published: 2025-05-27
Rated 5 out of
5
by
Luann from
My second one. Love it
[This review was collected as part of a promotion.] Does a great job of hard floors and freshens carpets. I can't imagine life without it
Date published: 2025-05-13
Rated 5 out of
5
by
Karen from
LOVE LOVE THIS
[This review was collected as part of a promotion.] This is my second CrossWave and I love the unit. The cleaning function is great. My only concern is I got a bottle of cleaning solution for the machine but I can't find it on the web site to purchase more.
Date published: 2025-05-13
Rated 5 out of
5
by
Dennis from
No second thoughts. Would buy again and again.
[This review was collected as part of a promotion.] We have hardwood and tile floors and this has made muddy feet clean up a breeze! Love it!
Date published: 2025-05-05
Rated 5 out of
5
by
Layla from
I absolutely love this product!
[This review was collected as part of a promotion.] My whole house is tile, and was getting to be hasslle to mop! The bissell crosswalk makes cleaning up so easy! I can go from tile to area rugs with the push of a button! Best investment i have ever made!
Date published: 2025-04-17
Rated 5 out of
5
by
Mike from
Probably the best Bissel I have had over the years
[This review was collected as part of a promotion.] 85% of my floors are waterproof laminate and tile in the bathrooms. The first time I used it I was amazed how good a job it was. Probably the best Bissel I have had over the years. Clean-up was a snap. The only downside is its weight but when running it handled much better.
Date published: 2025-04-13
Rated 5 out of
5
by
Sasha from
best purchase ever!
Wow, what a great tool! My floors haven't been this clean in forever! It's super easy to use and saves so much time! It sucked all the hair that my husky left in the carpet. However, my dogs chewed my lipstick on my carpet a while ago and it didn't remove it all, which I don't think is even possible.
Date published: 2025-04-11
Rated 5 out of
5
by
Valerie from
Would buy again.
[This review was collected as part of a promotion.] I love it. It's easy to use and clean. It does what is advertised.
Date published: 2025-04-10
Rated 5 out of
5
by
John from
It works just fine for me and my needs
[This review was collected as part of a promotion.] It works great on my ceramic tile floors and most of my throw rugs.
Date published: 2025-04-06
Rated 5 out of
5
by
Charles from
I strongly recommend this product
[This review was collected as part of a promotion.] Works fantastic on my hardwood floors and my area rug.
Date published: 2025-04-05
Rated 5 out of
5
by
Robert from
Good buy
[This review was collected as part of a promotion.] Water was FILTHY after use! Cleaned up ALOT of unseen dirt. Machine is loud and isn't great for scrubbing resilient spots... overall good cleaning
Date published: 2025-04-05
Rated 5 out of
5
by
Angela from
Half the work, outstanding buy!
[This review was collected as part of a promotion.] I love it! I have trouble with my back and mopping has become a pain. I bought the CrossWave wet dry vac to eliminate half the work. No sweeping and mopping! Thank you for making my life a lot easier!
Date published: 2025-04-03
Rated 5 out of
5
by
Isaac from
Great Job
[This review was collected as part of a promotion.] I just used my Crosswave HydoSteam for the first time on my first time on my tile floor in the house. It was an A+ job!!!! I used the steamer for best results and came out much better and cleaner than my last Bissell I owned
Date published: 2025-03-30
Rated 5 out of
5
by
angie from
Bought for my dad, Ordered another one today for myself
This is awesome!!!! Had an older cross-wave, and you can't even compare them. The first thing I noticed is, I could tell that it gripped the floor and was actually cleaning it and the roller just wasn't going over the top of it. They Changed the plastic part that you open up to get to the brush!!! Major upgrade on this Model. love it!!! would Definitely recommend!!!!
Date published: 2025-03-28
Rated 5 out of
5
by
courtney from
This machine makes me look forward to cleaning
[This review was collected as part of a promotion.] I never leave reviews but this magical machine deserves one! It's amazing! It cleans my floors so well and everything smells great! Worth it!!
Date published: 2025-03-26
Rated 5 out of
5
by
Dianne from
Love this Bissell
[This review was collected as part of a promotion.] We have floors with rough textures and this product works well at cleaning the surfaces. I just wish it had an upholstery attachment.
Date published: 2025-03-26
Rated 5 out of
5
by
Rajendra from
Great product which does the job and does it well.
[This review was collected as part of a promotion.] This a really top class tool for home cleaning. Wit old world wood floors there's always the trepidation in using anything let alone a steam cleaner. This is a surprisingly good vacuum which for the job and dies it well. The separate clean and dirty water tanks are great and work well. I've used this machine a couple of times and am amazed how clean my floors look. I recommend this product to anyone looking to purchase a steam cleaner. The spares like filters, rollers and cleaning supplies I got as a package is a nice touch.
Date published: 2025-03-25
Rated 5 out of
5
by
Claudia from
Best floor cleaner with dogs
[This review was collected as part of a promotion.] I have three dogs, and this is wonderful to clean up my floors
Date published: 2025-03-23
Rated 5 out of
5
by
Isabella from
Best purchase in a chaotic home
[This review was collected as part of a promotion.] This has been just the most amazing purchase that I have bought after having to pets (puppy and a cat) has cut my cleaning time in half, I recommended this to all my co workers, family and friends that have friends it's just so easy to manage. It's a little bit heavy but not extremely. #sweepstakes
Date published: 2025-03-20
Rated 5 out of
5
by
Kevin from
Happy from my wet dry vacuum
[This review was collected as part of a promotion.] So far, It works very well and we are pleased with the result. Love the fact that it can be used as a regular vacuum and to mop the hardwood and the stone-tile bathroom floors.
Date published: 2025-03-16
Rated 5 out of
5
by
Lilly from
Happy from my wet dry vacuum
[This review was collected as part of a promotion.] #Sweepstakes! Love the fact that I can use my vacuum on hardwood & tile floors, dry or wet cleaning can be done with no issues! Took few back and forth to remove few spots on the kitchen hardwood floor. Nonetheless, it worked! Truly happy with my choice and looking forward to buying more. My Mom and many friends used Bissel. Great products! Keep it up Bissel.
Date published: 2025-03-16
