Frequently Asked Questions

P.C. Richard & Son operates its very own Electronics Service Center located in Farmingdale, NY.

You can bring your warrantied electronics purchase to a P.C. Richard & Son showroom near you. The item will be sent to our service center for repair and returned to the showroom. Items too large to carry into a showroom may have in-home service covered under the manufacturer’s warranty. Please call 1-800-696-2000 to get more information regarding the services available on your purchase.

To arrange a service call for warrantied appliances, please contact the manufacturer directly or call 1-800-696-2000. Please note: certain areas of the US may not be eligible for in-home service calls.

For all items under a P.C. Richard & Son Extended Service Protection Guarantee, please call 1-800-696-2000 to arrange service.

You can view our installation options here.

Professional installations are available in the NY, NJ, PA & CT areas through P.C. Richard & Son for a nominal fee.

Please call (631) 773-4900 or (877) 727-1909 to get an installation quote and arrange a date.

Mobile audio/video installations are done by appointment. Call 1-(877) 727-1909 for more details

Every item we sell is brand new and comes in a factory-sealed box directly from the manufacturer. We do not sell refurbished or used merchandise.

P.C. Richard & Son operates 66 super-sized showrooms servicing New York, New Jersey, Pennsylvania, Connecticut, Long Island and Westchester. Find a showroom near you.

All mail-in rebates must be tracked through the manufacturer. P.C. Richard & Son rebates can be tracked by calling Customer Relations at (631) 843-4530 or (800) 957-4530.

While we do often beat our delay times, we are unable to guarantee a faster shipment. Any expedited delivery choice will apply once the item ships from our warehouse.

"Special Orders" apply to non-stocked items. P.C. Richard & Son will order the item in from the manufacturer when you place the order. Once the item arrives into our warehouse, we will contact you via phone or e-mail to schedule a delivery date. Due to the nature of this process, we are not able to offer any expedited delivery nor guarantee a specific date on “Special Order” items prior to their arrival in our warehouse.

To keep customer information organized, we've combined our customers' in-store accounts with their online accounts. If you've shopped with P.C. Richard & Son in-store as well as online, you'll be able to find a record of everything in your online account.

Is there anything I need to do?

Please take a moment to check the information in your online account. If anything appears to be incorrect, please call 1-877-727-1909. Kindly note that it can take up to 24 hours for a purchase to show up in your account.

Where can I ask other questions about my account?

Please call 1-877-727-1909 with any questions, comments, or concerns about your account. We are happy to help!

If your order is going to be delivered by our P.C. Richard & Son delivery team, you can use our delivery tracker the night before to get a 3-hour estimated delivery window. This time may be updated throughout your delivery day to give you the most up-to-date information. You can find the delivery tracker here.

If your order is shipping via UPS, USPS or AIT Worldwide Logistics, you will be emailed a tracking number on the day the item leaves our warehouse.

You can track your UPS package here.

You can track your USPS package here.

You can track your Pilot Air package here.

Only the primary credit card holder or an authorized user of the credit with proper I.D. and a credit card in their name can pickup an order

We do not offer same day delivery on any of our purchases. However, we can offer next day delivery for orders on being delivered by P.C. Richard Home Delivery. Please call us at (877)-727-1909 to check next day availability.

Shipping costs vary based on product and shipping address. You can determine the shipping cost by adding the unit to your cart and using the “Estimated Delivery” box located at the bottom of the page. P.C. Richard & Son offers free UPS Ground Shipping on many products. Look for the free shipping message on the product page for items that qualify.

All of our tracking information can be conveniently found by using our delivery tracker.

1. The Merchandise Ready email or your order number
2. The original credit card used for the purchaase
3. Photo ID matching the name on the credit card

A signature is required for all UPS/USPS orders over $1,000. All other UPS/USPS orders will be left with no signature requirement.

We can ship to any of the 48 contiguous United States. Please note that P.C. Richard & Son does not ship to freight forwarders, APO or PO Boxes.

No. We apologize for any inconvenience, but P.C. Richard & Son is not able to ship to any freight forwarding company.

Your UPS tracking number will be emailed to you on the day your item leaves our warehouse.

You can also check our delivery tracker. Note: Some orders may have multiple tracking numbers.

P.C. Richard & Son will email you your tracking number on the day your item will ship. However, UPS.com does not update their website until later in the evening. If you just received your tracking number, please allow one day to view it online.

You can read our Price Match Policy by clicking here. You can call our Internet Support Team at 1-(877) 727-1909 or email us here. We will be happy to authorize all price matches that qualify.

We can accept the P.C. Richard & Son Credit Card, Visa, MasterCard, Discover, American Express credit cards as well as PayPal and ApplePay. *Please note: For verification purposes, we are only able to accept a credit card that is issued in the United States.

We collect sales tax on shipments in the following states: AZ, CA, CO, CT, DC, DE, FL, GA, IL, IN, KY, MA, MD, ME, MI, MN, NC, NJ, NV, NY, OH, OK, PA, RI, SC, TN, TX, VA, VT, WA, and WI.

When placing an order online, you will need to place your order with tax. After placing your order, you can email your tax exemption form to support@pcrichard.com. The full amount of tax will be refunded to the credit card used.

Please be advised that, if your order has a "Ship To" address that is not the address on file for your organization, we will need additional paperwork. We ask that your emailed or faxed paperwork includes a letter, on the organization's letterhead, addressing the reason that the "Ship To" address is a different address than the one on file for your organization.

You can pay your bill online here. To pay over the phone, please call (877) 800-4727. You can also pay your bill in any of our store locations.

P.C. Richard & Son offers simple and hassle free layaway at all of our showrooms. There`s no service fee when you lock in today's low prices.

• Get today's sale prices now
• Only 10% deposit reserves your item
• Make payments at your convenience
• Pick up your merchandise at any one of our showrooms or schedule delivery upon full payment

See a store associate for details.

P.C. Richard & Son offers Luxury Appliance Experts at all our Design Center locations. Our Luxury Appliance Experts are able to help you with all your questions including price and availability. Please check the showroom nearest you.

For No Interest if paid in full within “6, 12, 18, or 24 months” with your P.C. Richard & Son Credit Card, interest will be charged to your account from the purchase date if the promotional balance is not paid in full within the applicable 6, 12, 18 or 24 month promo period. Minimum monthly payments required.  

Qualifying purchase amount must be on one receipt. Discounts may result in the qualifying purchase amount not being satisfied. No interest will be charged on the promo balance if you pay it off, in full, within the promo period. If you do not, interest will be charged on the promo balance from the purchase date. The required minimum monthly payments may or may not pay off the promo balance before the end of the promo period, depending on purchase amount, promo length and payment allocation. Regular account terms apply to non-promo purchases and, after promo period ends, to the promo balance. New Accounts as of 7/31/25: Purchase APR 34.99%. Penalty APR 39.99%. Min Interest Charge $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. For 6-month special financing, this is an everyday offer, however we reserve the right to discontinue or alter the terms of this offer any time.

Yes, you can complete an online application now and receive a decision in less than 2 minutes.

If approved, your new account can be used for an online purchase today but only for online purchases shipped to the address on your credit card application. You must have your physical credit card present for in-store pick up of purchases. Your credit card will arrive in the mail 7-10 days from your approved application date. If you would like to be able to make an in-store purchase immediately, you may apply in person at any one of our 66 locations. We will be more than happy to assist you with processing your application in-store so you can begin using your account in-store the same day you’re approved.

First, make sure to check our Return Policy to make sure your item qualifies for a return/exchange. Once you have done so, you can call (877) 727-1909 or email our support team to begin the return/exchange process. Our support team will coordinate with you to have your item returned to our warehouse. Once the item is back in our warehouse, your refund or exchange will be processed within one business day. Please allow 3 to 5 business days to receive your refund.

You can also return any item to one of our showrooms provided you have already contacted us and received a return authorization.

You are responsible for returning the merchandise to the original shipping address, in its original condition. Once the item is back at the shipping address, you can follow our normal return procedures.