Return Policy
P.C. Richard & Son strives to deliver best-in-class service to make shopping with us simple and hassle-free.
Convenient Ways to Make Returns
If your return meets our requirements and is within 30 days of purchase, you can begin the process in one of the following ways:
Returns In-Store
Returns made in-person at any P.C. Richard & Son store will not incur return shipping charges.
For faster processing, please bring a copy of your invoice and the method of payment used to place the order.
Returns by Mail
A prepaid UPS return label will be sent to you via email by one of our customer service representatives.
Please allow 3-5 business days for your return to reach our facility and be processed.
If this is an exchange, your new item will be sent within 2 business days of your returns item's arrival.
Return shipping costs may apply if the reason for the return is not due to an error by P.C. Richard & Son. Any cancellations while item is in transit may be subject to return shipping fees.
P.C. Richard & Son Local Deliveries and Freight Deliveries
For P.C. Richard & Son local deliveries, a customer service representative will work with you to schedule a convenient day to pick up your return.
For freight deliveries, a representative will contact you within 24 hours to schedule a pick-up date.
Please make sure to inspect all deliveries. All damages must be reported within 2 business days of delivery. To start a claim process, please contact our customer service department.
Return shipping and exchange fees may apply if the reason for the return/exchange is not due to an error by P.C. Richard & Son. Any cancellations while item is in transit may be subject to return shipping fees.
Contact Customer Service
To start a return or claim process, please contact our customer service team by calling 1-877-727-1909, emailing support@pcrichard.com, or submitting the return form found here:
Return Policy
Merchandise must meet the following conditions for exchange, store credit, or refund:
● Merchandise must be returned within 30 days of purchase with the original sales receipt.
● Merchandise must be factory sealed, in the original carton with UPC code and all packaging, accessories, and manuals.
● Gift Cards and Pre-Paid Cards are non-returnable.
● Completed services and installations are non-refundable.
How you will be refunded:
● In most cases, your refund will automatically be returned to the original form of payment used for your order. If multiple forms of payment were used, your refund may go back to all payment methods used.
● Authorized refunds of payments made by cash, check, or debit card are paid by check through our controller’s office. Please allow approximately 14 business days for processing.
Important Information Regarding Mattresses
With our 90 Night Sleep Guarantee, if you are not satisfied with your mattress, you may exchange your mattress after 30 nights and up until 90 nights from the date of delivery for a one-time re-selection of a new mattress. Reselection must be a mattress of equal or greater value (difference to be paid by customer) and no refunds are available. Mattresses must be completely free of stains at time of exchange or this guarantee is void. A comfort exchange fee will apply. Exchange fee is equal to 10% of the original mattress purchase price (Not to exceed $300).
Please note 90 Night Sleep Guarantee is only valid on purchases of new mattresses. Clearance and floor model mattresses do not qualify. Box springs, foundations, adjustable bases, pillows, sheets, and mattress protectors are NOT included in this guarantee and are non-returnable.
Important Information Regarding Select Online-Only Items
Products from categories listed below are non-refundable and are not sold on a trial basis. However, we will make every effort to assist our customers with any concerns. If you are not satisfied or continue to have concerns, please contact P.C. Richard & Son Customer Support at 1-877-727-1909.
Adjustable Bases
If you are experiencing delivery issues or product failure we encourage you to contact Online Customer Support for the particular manufacturer purchased, which can be found on the paperwork that came with the order. These manufacturers are listed below:
- Enso Sleep Adjustable Bases - 1-855-430-8943
- Sealy Adjustable Bases - 1-888-550-3746
- Tempur-Pedic Adjustable Bases - 1-800-821-6621
Patio/Outdoor Furniture
- If you are experiencing delivery issues or product failure we encourage you to contact Online Customer Support for the particular manufacturer purchased, which can be found on the paperwork that came with the order.
Fitness/Exercise Equipment
If you are experiencing product issues we encourage you to contact Customer Support for the particular manufacturer purchased, which can be found on the paperwork that came with the order. These manufacturers and their customer service numbers are listed below:
- PRO-FORM, NordicTrack, Weider - Contact IFIT Health & Fitness Customer Care at 1-800-999-3756.
- Body-Solid, Endurance, and Best Fitness (warranties vary based on brand and product – refer to documentation received with product or www.bodysolid.com for more information) – 800-556-3113.
Upholstered Furniture
Upholstered products are made to order and are non-refundable. However, if you are experiencing product issues, please contact P.C. Richard & Son Customer Support and we will make every effort to assist you.
Equator Appliances
If you are experiencing product issues or failure we encourage you to contact Equator Appliance directly at mail@equatorappliances.com
