Rated 5 out of
5
by
Me59 from
FUN REFRIGERATOR
With the glass on the fridge it makes for a fun product but even more so this product makes for a fun kitchen, aestheticly speaking. The fridge shows the temperature in a good spot. I see the temperature as soon as I open the door. I just love this product. It's just a cool product.🤩
Date published: 2023-11-13
Rated 5 out of
5
by
Joseph99 from
Worth the purchase.
the panels are nice and compliment any kitchen well.
Date published: 2023-01-28
Rated 5 out of
5
by
Pamela from
White glass is NOT white, but it is pretty.
We bought new panels for our 4 door flex fridge, which we love! But beware, the white glass is NOT white. It’s slightly gray or off white.
Date published: 2022-12-05
Rated 5 out of
5
by
Anonymous from
Bespoke 4 door flex
[This review was collected as part of a promotion.] Stunning refrigerator, this line takes appliances to the next level! Beautiful changeable panels, bring that modern flare to your kitchen! The beverage center is perfect for infused water and filling glasses. Thistle flex refrigerator space is a great feature to maximize utilization. This will be the showstopper in your kitchen, truly the most beautiful, functional workhorse of your kitchen!
Date published: 2022-11-16
Rated 5 out of
5
by
M2C2 from
AMAZING !
[This review was collected as part of a promotion.] Great refrigerator ! Flex compartment (fridge or freeze) such a great feature. Love the dual ice and 'hidden' fifth door. Highly recommend !!!
Date published: 2022-11-10
Rated 5 out of
5
by
Keith9269 from
Great features!!
[This review was collected as part of a promotion.] Love the white glass door panels we selected. Love the two different type of ice cubes. Love the water pitcher (we use it daily). Plenty of space for us!!
Date published: 2022-11-06
Rated 5 out of
5
by
scott from
perfect
[This review was collected as part of a promotion.] Got these on a promotional deal after I bought a new refrigerator. easy to install and a very good match to my cabinetry. Very Happy with them.
Date published: 2022-07-06
Rated 5 out of
5
by
Stephanie from
Love this!
[This review was collected as part of a promotion.] Love my new refrigerator and the changeable door covers!
Date published: 2022-05-12
Rated 2 out of
5
by
Chick from
Good luck being able to get panels
I like the fridge, but one of the features that drew me to this particular model was the panel promotion and customization. I already had compromised on the original purchase, because they only had one panel color/option available. Now, I can't even get the panels I want to customize my fridge. Everything but stainless steel is not available in my area!!! So frustrating. What a way to make money, Samsung. Get the product sold with the offer of a rebate, but never have the items available, so the rebate doesn't get used.
Date published: 2025-03-24
Rated 2 out of
5
by
DisappointedWithSamsung from
No Panels Available
Don't buy unless you get the color panels you want WITH the refrigerator! As a fridge, I love it. But, I've had all the same problems with getting the color panel I wanted. We bought it in boring grey and was told we could just order the navy steel to match the bespoke stove we bought too. The problem is, the blue steel panels have not been available on our area for 18 months now and now they aren't even listed on the website as an option!
Date published: 2024-10-28
Rated 1 out of
5
by
MB1212 from
Panels offer is miselading
I purchased the fridge due to the panels offer in September of last year. It has been a year and my reward is expiring and I was forced to chose the colors I never wanted. During the last 12 months they never had any of the colors advertised. Sigh was mislead to spend 3K on a fridge we don't even like the look of
Date published: 2025-10-15
Rated 1 out of
5
by
Do this from
Customer service is useless
For all of you having troubles with their customers service. File a complaint with Better Business Bureau! After I did that they immediately solved my issue. I spent 10+ hours trying to solve it over messages, phone and nothing happened. A week after my complaint on BBB my money was returned.
Date published: 2025-09-05
Rated 1 out of
5
by
FullOfCrap from
Bait and Switch
They are so full of it! They offer the Panels Rebate, then discontinue all of the appealing colors. I wouldn't be surprised if once all of the rebates reach their expiration dates, all of the nice colors just so happen to "magically" reappear, along with a hefty price tag on them, now that they are no longer obligated to give them away for free as promised..
-this is MY "opinion".
Date published: 2025-07-26
Rated 1 out of
5
by
TonyS from
TERRIBLE PRODUCT! DO NOT BUY! VERY EASY TO DAMAGE!
This stainless steel panel is nothing but a problem. Easy to scratch during the cleaning. Fingerprints are always visible. Very easy to dent. Very thin metal with no backing. In the car terms - LEMON!!! AND NOT COVERED BY THE WARRANTY! DO NOT BUY!!! Samsung does not stay behind their product. Class Action suit should be filed based on the quality of these panels.
Date published: 2025-06-18
Rated 1 out of
5
by
Frustrated from
Very Frustrated
Following the common theme of many reviews here, my wife and I bought a Bespoke 4 door flex refrigerator several months ago with the expectation of being able to get a free set of panels after our purchase. After checking monthly you guessed it….i have been unable to match up the 3 panels I want between the top/bottom panels. At least one of them says unavailable every time I check it (and it’s not like I’m looking for a funky color. I just want black charcoal). This has been an incredibly frustrating experience for me and quite frankly turns me off from purchasing anything Samsung related again. Guess LG just gained another customer.
Date published: 2025-03-16
Rated 1 out of
5
by
FED UP SAMSUNG CUSTOMER from
NEVER IN STOCK
I bought the fridge in september and got a free panel promo but the panels are never in stock. I don't understand why give out the promo showing like 10 different colors when nothing is in stock.
Date published: 2025-02-26
Rated 1 out of
5
by
scammedbysamsung from
I feel like i was scammed :(
Like many of the other people writing reviews I feel like i got scammed into buying this fridge with the expectation of being able to replace the panels with cool colors only to find that the promo took months to get approved and then they ran out of stock. Ugh.
Date published: 2025-01-14
Rated 1 out of
5
by
Natalia from
Limited panel availability
Very limited availability of panel colors. Other stores have the colors but Samsung doesn't. The promo to get the free panels can only be used in one transaction. Extremely inconvenient.
Date published: 2024-12-29
Rated 1 out of
5
by
Rich from
FREE PANEL OFFER SCAM
We purchased this refrigerator for the Customization ability and the ALLURE of the free 4 panels offer only to be STILL not able to find availability of them!!!! You advertise this “CUSTOMIZABLE REFRIGERATOR” and throw in a free panel offer only to not make good on it. We have an approval for the offer and a Certificate number to redeem but what good is that if there is NO AVAILABILITY. I agree with another customer who believes this is a SCAM and FRAUDULENT and that the availability of these panels will not be until the offer expires. Keep in mind my refrigerator is QUITE expensive as I purchased the full screen tablet with AI. I will be registering a complaint with the Better Business Bureau as well as Consumer Affairs in regards to this matter and will point out to both the list of other customers you have done this to as well. UNACCEPTABLE!
Date published: 2024-12-22
Rated 1 out of
5
by
Tpilgeram from
Horrible availability of the promised colors.
Still never have the color panels in stock. Called and they cannot help. They can’t preorder or do anything.
Date published: 2024-12-07
Rated 1 out of
5
by
Nonny from
Panel color not available!
This review is on panels being out of stock. Bought my refrigerator, which I do love in August 2024 and have not seen the panels I want as of yet. Looking for the green panels. At this point, I believe a refund for the panels should be given. This is becoming more frustrating than it’s worth.
Date published: 2024-12-06
Rated 1 out of
5
by
Stu Pickles from
Where are the colors?
Get it together… why even offer replaceable panels (that also show various colors) when there are only 3 options available. Maybe you should move your production stateside and this wouldn’t be an issue.
Date published: 2024-11-27
Rated 1 out of
5
by
SadCustomer from
No colors in stock
Why the heck don’t you ever have any of the promised colors ever in stock!!!! Don’t buy a bespoke flex fridge and ever expect them to have the colors they promise!!!! I have been waiting and trying for a year!!
Date published: 2024-11-26
Rated 1 out of
5
by
Disappointed from
Disappointing Samsung Offer
5/15/2024 -- We purchased a Bespoke 3 door fridge that Samsung offered a special to receive the 2 top panels and 1 bottom panel in a color of our choice.
In good faith we purchased the Bespoke 3 door with the understanding that we would be able to exchange the panels for a color of our choice
5/29/24 - We received 1 top panel and 1 bottom panel in navy steel blue.
6 months later - we are still waiting on the missing top panel in navy steel blue.
We have reached out to Samsung weekly to check on the status of our missing panel --- only to be informed that the top panel is not available in navy steel blue.
We don't understand why Samsung wasn't able to assist us in locating the missing panel?
We purchased the Bespoke 3 Door fridge only to be able to change the panel color --- Samsung misrepresented the offer and hasn't worked on a resolution.
Date published: 2024-11-21
Rated 1 out of
5
by
Gc76 from
Misleading offer - panels never in stock
Like many others I bought the fridge with the intention of changing the panels to some of the more interesting colors. First the offer would not go through via the online system so I had to do two very long chats with the promotions department. It took WEEKS to get this approved…only to find out that basically the only colors available are stainless steel and little else? What’s the point?
Date published: 2024-11-11
Rated 1 out of
5
by
TOMEGLOCK from
MISLEADING! SCAM!
I am one more customer disappointed with the panels offer. This is the appealing feature of the fridge! So stay true to your word and your offers. We want the panels options!! And please don't reply with "To get updates regarding the availability of the top panel in black charcoal glass that you wish to purchase, we recommend reaching out to our Samsung Parts Team at (800) 627-4368." I don't want to call a number, I don't want to be put on hold and then be told "we don't know when." Just give us all the information. And send us all an email with the truth and the real update of when we could buy those panels. Oh wait, let me guess, they'll probably come back in stock when the coupon expires, correct? Stop misleading customers!
Date published: 2024-09-16