Rated 5 out of
5
by
Longfellow from
Yall had me scared. Great experience here.
Felt like I should chime in since I was a little concerned by the bad reviews. I had no issues with my panels which I received at no cost due to the promo. One arrived a little corkscrewed, but flattened out once installed and looks flawless. I was able to install without the suction cup using a razor knife to pry the old panels out, but truthfully, I am pretty handy and lucky so proceed with caution. The matte black stainless looks incredible.
Date published: 2026-01-07
Rated 5 out of
5
by
Steph from
Love my changeable panels!
[This review was collected as part of a promotion.] I love being able to change out the panels on my Bespoke fridge. The Stainless Panel looks great in my kitchen.
Date published: 2025-03-04
Rated 5 out of
5
by
Stephanie from
Middle Panel easy to use
[This review was collected as part of a promotion.] I love the Stainless Steel Panel and it was easy to switch out.
Date published: 2025-03-03
Rated 5 out of
5
by
Ron F from
Love the interchangeable panels on the Bespoke
[This review was collected as part of a promotion.] I purchased these panel shortly after i purchased the refrigerator and am very happy with the color.
Date published: 2024-08-17
Rated 5 out of
5
by
Kat5466 from
Just Tickled Pink
[This review was collected as part of a promotion.] I have been shopping for a new refrigerator for about five years always finding something I didn't like. I can honestly say there isn't anything I don't like about this one. Not only does it have everything on my list it has extras. First it has the Flex zone drawer I love it. Being able to change from a large produce drawer to a deli drawer to a meat drawer to a wine drawer that is genius. Then their is the fast freeze selection which will come in handy when it's 90 plus and you have bags and bags of groceries. Get them cooled down quickly so they don't start to turn. The metal all cooling feature makes the fridge so energy efficient I can't wait to see my new power bill. Then there are a few things I always but never had like a door alarm I'm so guilty o9f not closing the door all the way it's already let me know about it 3 times . One of the greatest features is you can change the outside color of the fridge that's really a great idea. As two appliances never need to be replaced at the same time which is why I have 3 different colors but because of this I will only have 2 ordering panels to match my one other appliance. The wifi set up to check it while your way is another idea that someone with some smarts thought of. I also love the beverage center the two ice cubes and the water pitcher are a great idea. Those outside water dispenser always looked so dirty and full of germs this is so much more sanitary really like it. I'd say all in all I'm very happy with this fridge and hope to have for many years to come..
Date published: 2023-01-03
Rated 5 out of
5
by
ThaNe from
The best features!
[This review was collected as part of a promotion.] I bought this 2 months ago. This product changed the perspective of a refrigerator in the house. It gives the most elegant look to the house. We can change the colors of the panel according to the interior design of the house. The beverage center is on the inside of the fridge which gives it a chic look. We can use the jar as an infuser or just as a water jar. Ice cubes come out in two sizes. I am just loving my fridge. I wish they had released this product long back.
Date published: 2022-12-20
Rated 5 out of
5
by
Ravi from
Elegant design and features
[This review was collected as part of a promotion.] Love all the features especially the family hub. It was instant eye catcher for any one who visit home for the first time
Date published: 2022-12-15
Rated 5 out of
5
by
Steve from
Great Upgrade!!
[This review was collected as part of a promotion.] I bought it last month and I am so happy that I upgraded. Design is top of the notch and inside is much spacious than my previous french door Frigidaire. I am super happy that I made this purchase and I highly recommend it.
Date published: 2022-12-10
Rated 5 out of
5
by
Rati1 from
Great features
[This review was collected as part of a promotion.] We purchased this a month ago and so far it has more than expected
Date published: 2022-11-19
Rated 5 out of
5
by
Bpetty from
bespoke door panel
[This review was collected as part of a promotion.] brought bespoke door panels in stainless steel not too shiny will be buying other color panels
Date published: 2022-11-10
Rated 5 out of
5
by
JTCO from
Loving it so far.
We've had it a couple months and so far so good.
So nice to not have an ice maker in the freezer drawer and not in the door.
Also loving the picture in the door, accessible from the outside.
Date published: 2022-11-03
Rated 5 out of
5
by
Designerholic from
The Bespoke panels l turned out great in my kitche
[This review was collected as part of a promotion.] The panels matched perfect to my other appliances, everything looks great and I am glad I chose stainless steel. I am very happy with this product!
Date published: 2022-10-23
Rated 5 out of
5
by
SimonFran from
Great staff I love it is beatifull
[This review was collected as part of a promotion.] I buy my bespoke and I am very happy is the best refrigerator
Date published: 2022-10-06
Rated 5 out of
5
by
Stumper123 from
Amazing Fridge! What a looker!!
[This review was collected as part of a promotion.] This Fridge always gets comments from our guests. They all love the way it looks and I love the features, especially the unending, infused water picture!
Date published: 2022-10-06
Rated 5 out of
5
by
Nawi from
Beautiful Glass panel
[This review was collected as part of a promotion.] This panel is a beautiful perfect color and glossy with the glass. I love you are able to choose your own colors. Thank you Samsung for the Bespoke refrigerator 4 door French doors. I love mine inside and out!
Date published: 2022-07-17
Rated 5 out of
5
by
Qqueli from
5 fridges later and this is the winner
[This review was collected as part of a promotion.] I love the space, it makes much more practical sense unlike many other refrigerator I tried. I wish it had an ice dispenser but the scoop has been way better and the one we had from samsung stopped working within 3 days of use because it uses a plastic piece to push up the ice so the scoop one is perfect. I love how modern it looks and get compliments about the colors and finish. I also would have loved the 29 in counter depth but I guess I can't have it all. The less gimmicky the better. Family hub is basic so I wouldn't recommend.
Date published: 2022-06-29
Rated 4 out of
5
by
Bradley from
So far so good
This refrigerator is beautiful. It's smart and I like almost everything about it except that the panels for the top are longer than they need to be. This wouldn't be a problem except the refrigerator opening we put it into has cabinets on top. The panels on the door are taller than they need to be and so they block my cabinets above the refrigerator from opening. The panels do not need to be so tall and if they weren't so tall I'd have functioning doors above the refrigerator. Please make some shorter panels for the top doors!
Date published: 2023-02-26
Rated 4 out of
5
by
Dkemp3 from
Super easy to install
[This review was collected as part of a promotion.] These doors were super easy to install. Only downside is that our delivery person was supposed to install them and told Us he couldn’t because it was a liability for him; so, that left us to do it. Again, these were super easy to install but we shouldn’t have had to do it in the first place.
Date published: 2022-06-12
Rated 3 out of
5
by
Raju from
Glassy look is amazing
[This review was collected as part of a promotion.] Blue glassy look is perfect for any kitchen……………..
Date published: 2022-10-08
Rated 2 out of
5
by
The Fridge Man from
good function / bad promise
a bunch of decepti-cons - not really truthful in what they advertise. I bought the fridge for the function (which honestly works good, love the water pitcher & ice feature) - however the interchangeable panels no longer available.
Date published: 2025-08-31
Rated 1 out of
5
by
FreCA539 from
SCAMsung - useless panel rebate
Samsung Bespoke Panel Rebate is a joke. Not a single one color panel available for delivery in CA. Friends warned me not to go with Samsung but was tempted with the bespoke look. I think 50% of the reviewers are not satisfied with Samsung's panel availablity!
Date published: 2026-03-23
Rated 1 out of
5
by
MiFridge from
False Advertising
We purchased the fridge back in November. Still haven't received the "free" panels. Says they are not available for delivery in my area or they are out of stock. I completed a request to email me when the panels were back in stock. I literally just got the email letting me know it was available 30 minutes ago and went in to order and it still says unavailable. False advertising. I plan to contact BBB. Too many customers with the same experience. Shameful for what I considered a trusted brand.
Date published: 2026-02-20
Rated 1 out of
5
by
homegurushops from
Panel Promotion Scam
Note, I am happy with the fridge quality itself. However, I purchased this refrigerator based on the representation that the exterior panels could be changed to different colors. However, the black panels that were a key part of my decision have never been available.
Had I known that these panels would be consistently unavailable, I would not have made this purchase. At this point, it feels misleading to market this feature when customers cannot actually access the options promised.
I would appreciate clarification on why the black panels are not available and whether they will be restocked, as well as what solutions are being offered to customers who purchased the appliance based on this promotion.
Date published: 2026-02-05
Rated 1 out of
5
by
zakon from
Misleading Panel Offer
Like many others, I too have been fooled into thinking I could order another set of panels for free via Samsung's promotion. For the last two months, the panels have been out of stock. I set up a notification when they are back in stock, but even when then they appear out of stock within seconds (not even minutes). If you are thinking of getting this fridge because you like the idea of being able to change its looks via a panel swap, just know that you won't receive a 2nd set any time soon, if at all.
Date published: 2026-02-04
Rated 1 out of
5
by
Bummed from
Not a good experience
What a nightmare we have been having with this product so far. We also purchased with the promise of the rebate for use in the blue panels. We aptly got approved for the rebate and got a code and link to use. It does not work. The panels say they are available at my zip code in the cart but after going through the payment process and putting in the promo code I get an error that inventory can’t be confirmed. I have escalated and escalated. Every couple of days I get a note saying to try again with some strange new directions. They all end up the same. I’ve asked if they can just order on the back end to no success. All this and the door on the left does not close easily and service on this has not proven well either. Buyer beware.
Date published: 2026-01-30
Rated 1 out of
5
by
Greg from
Great fridge, but get the panels elsewhere, don’t
Love the fridge, but the panel promo is a scam. Nothing is in stock. We wanted an all-white fridge, but had to buy a stainless steel one to get it in time, but figured we could get the white panels with the promo. Nope.
I’m sure I’ll get the auto-response too with all the support links, but the phone number goes to the people running the promo, and the support fb messenger link is unhelpful since they don’t know much about the promo or inventory of the panels.
Date published: 2026-01-29
Rated 1 out of
5
by
Sad in Oklahoma from
Scammed by Samsung
I feel like I have been scammed. I bought this refrigerator (4 door French door) because of the rebate, knowing I could get the black panels. Now that my rebate is available, you never have the black panels available for all 4 of my panels. NOT good!
Date published: 2026-01-27
Rated 1 out of
5
by
Mcharron32 from
Not happy
Bought refrigerator with the promise of being able to change panels to a different color. Black panels are never available. What is going on here? Would not have purchased if this is the case.
Date published: 2026-01-20
Rated 1 out of
5
by
chuck from
Cant customize the colors?
Everything about Bespoke is that you can customize the colors but theres no place to actually do that. They advertise all these colors with no way of actually picking them and ordering them. IT WAS THE HOLE REASON WE BOUGHT THIS FRIDGE. "Choose panels now, and change them later" this quote is a lie for half of the colors they advertise.
Date published: 2025-08-20
Rated 1 out of
5
by
TRCTHEKID from
FRENCH DOOR TOP BLACK CHARCOAL PANEL NEVER IN STOC
A LIGHT TAP WITH A BOTTLE AND THE WHOLE PANEL SHATTERED. THE REPLACEMENT PART IN THE CHARCOAL BLACK GLASS HAS BEEN OUT OF STOCK IN MY ZIP CODE FOR AREA OVER 6 MONTHS. WHAT A JOKE
Date published: 2025-06-30
