Rated 5 out of
5
by
Agriculo from
Great Features and Picture Quality
[This review was collected as part of a promotion.] Cassy has been exceptional and very awesome customer service! I will recommend her for a promotion! Extremely professional and eloquent as well,!
Rgbs
Nicholas
Date published: 2025-06-06
Rated 5 out of
5
by
Ace63 from
So far so good!
[This review was collected as part of a promotion.] Pam at support was very helpful with setup! I am happy with things so far!
Date published: 2025-06-03
Rated 5 out of
5
by
Claudia from
Good pic
Excellent help. Shy was great and very patient with me.
Date published: 2025-06-01
Rated 5 out of
5
by
Abbyji from
Tech services
Lucas was absolutely indispensable helping me connect my new TCL tv!
He is extremely patient and kind.
Date published: 2025-05-31
Rated 5 out of
5
by
Jtk57 from
Awesome picture
Joy was awesome in helping me set my tv up. I can’t thank her enough. So very patient and understanding
Date published: 2025-05-30
Rated 5 out of
5
by
DMack from
[This review was collected as part of a promotion.] Thank very much for your help. Mona was a great help for me with this issue
Date published: 2025-05-27
Rated 5 out of
5
by
C. Sampler from
Better Than I Ever Thought!!!
This Tv is nothing like the one I ordered a few years back...This tv is so vibrant that you seem like you are in the television with them!!! I am going to say this, I will be purchasing another one. The Home Interface is totally different and like I said, the colors and everything are so very vibrant!!This is a Roku that you need!!! Trust me when I tell you that you will totally thank me later!!. When I finish paying for this one, I will be getting another one, same make and model simply because the colors are so vivid. Get yourself a stand to go with it. I know this store has stands but you would be doing better on amazon to get yourself another stand. or if you want to use the legs the tv comes with then bu all means do that. Either way you go you cannot lose with this TCL TV.
Date published: 2025-05-23
Rated 5 out of
5
by
Sugaman from
Sound issue
[This review was collected as part of a promotion.] Tv is beautiful. Ran was very helpfull with my support call.
Date published: 2025-05-22
Rated 5 out of
5
by
James 71 from
Kathy TCL
Kathy TCL she was awesome on helping me get started on my new TCL TV I had questions how to get cable and Kathy walk me through it she was very professional and helpful I'm so glad she answered the phone when I call Thank you so much Kathy
Date published: 2025-05-21
Rated 5 out of
5
by
Becca81 from
Happy
Big upgrade for me. Great picture. Mona was extremely helpful and patient with set up.
Date published: 2025-05-16
Rated 5 out of
5
by
Andy89 from
Heart features
Thankyou so much rona for assisting me with my tv best tv ever
Date published: 2025-05-15
Rated 5 out of
5
by
Poejomo from
Great Customer Support
[This review was collected as part of a promotion.] I brought a TV today and had to call in for help. I spoke with a rep named Jen and she was excellent. I wish all customer reps were as good as Jen is.
Date published: 2025-05-14
Rated 5 out of
5
by
Bart from
Help with audio problem
I was having trouble with my audio on the tv. and Tony walked me through several steps and we got the audio back, much appreciated.
Date published: 2025-05-09
Rated 5 out of
5
by
BAY819 from
Natalie was phenomenal!
Natalie was phenomenal. She guided me through everything I needed to get my new TV working. She was patient and kind. Would look forward to working with her again should the situation permit. Thank you so much, Natalie.
Date published: 2025-05-05
Rated 5 out of
5
by
Tico from
Got a new tv today and Don helped me set up live tv
Date published: 2025-05-03
Rated 5 out of
5
by
Ikenna from
Great service
My interaction with Jen was fantastic and she helped me a great deal!
Date published: 2025-05-02
Rated 5 out of
5
by
Mjst from
Great features
[This review was collected as part of a promotion.] Great tv. Fun to watch. Good color. Good sound. Easy use.
Date published: 2025-04-26
Rated 5 out of
5
by
From chief from
Lucas 5 stars
Very patient with me, Lucas, was very helpful with guiding me through the menu.
Date published: 2025-04-24
Rated 5 out of
5
by
Marine1978 from
Outstanding Job!
[This review was collected as part of a promotion.] I bought my 75" TCL in August of 2024, today I had a sound problem, I called TCL trouble line. I was assisted by Ran who took me through the process of getting my sound back on my TCL TV. She did a outstanding job, she knows her job very well and should be promoted to the next highest level of your company.
Date published: 2025-04-24
Rated 5 out of
5
by
DidiD from
[This review was collected as part of a promotion.] My Roku Channel app was not loading and when I called Carolyn (the CSR) was very patient and spent the time with me to uninstall and reinstall the app, she even helped me register my device. Superb service.
Date published: 2025-04-19
Rated 5 out of
5
by
Ruah8r2 from
Forget Samsung
[This review was collected as part of a promotion.] This is very good TV for the price. Samsung is overpriced and in my opinion not worth it. This is my first TCL TVand I am very pleased with it, the picture is amazing. I will never buy another Samsung. TCL is.my ney TV brand. Trust me you will not be disappointed.
Date published: 2025-04-18
Rated 5 out of
5
by
Easter from
Shy has helped us set up 2 tvs at different times. She is wonderful to work with.
Date published: 2025-04-14
Rated 5 out of
5
by
Cat! from
Great features
Bought as new tv. Works very well and we are enjoying it!
Date published: 2025-04-13
Rated 5 out of
5
by
PROFESSOR from
This tv has 43 class and the 4X QLED smart tv
I BOUGHT THIS YESTERDAY AND HAD A VERY HARD TIME SETTING IT UP SO I COULD SEE MY LAPTOP ON THIS TV. FINALY CALLED LUCAS AND HE WAS GREAT. HE GOT IT TO WORK.
Date published: 2025-04-12
Rated 5 out of
5
by
Lady T from
TCL
[This review was collected as part of a promotion.] I truly appreciate the service that I have received from Ica, she did an excellent job helping me out setting up my Google TV. She was very patient easy to understand and she did an excellent job. I appreciate it. Thank you. ( From the Manufacture )👍🏽
Date published: 2025-04-12
Rated 5 out of
5
by
Luxurrie121 from
Tv reset
Mona was extremely helpful , she helped me reset my tv because I was having a hard time connecting to the WiFi, thanks Mona
Date published: 2025-04-06
Rated 5 out of
5
by
Mcd27 from
[This review was collected as part of a promotion.] We purchased the his tv 1 year ago and it is working well so far
Date published: 2025-04-01
Rated 5 out of
5
by
PeeJayy from
Great tv! Even better support!
Great tv!! Had help from Kaye from support team and she was super nice!! Helped me out now I’m happy camper!
Date published: 2025-03-28
Rated 5 out of
5
by
Bill AZ from
Great pictures.
Great assistance from Pam for internet problem today.
Date published: 2025-03-27
Rated 5 out of
5
by
Happy User from
INCREDIBLE FEATURE...AND SUPERIOR CUSTOMER SERVICE
[This review was collected as part of a promotion.] I purchased my new ATCL Model 65Q671G from BJ's last week, and was delivered right on time yesterday. My decision to purchase this model was based solely on the fact that this model has a feature which I have not found on any other television brand ANYWHERE, after looking for almost one year at nearly every other brand and model sold in the US. This feature is its having an "Audio Headphone Out" slot which allows the user to listen to the sound on headphones......without "muting/turning off" the sound on the main speakers. For persons who are hard of hearing, this incredibly feature allows them to adjust their headphone sound level, while other listeners can adjust the main speaker sound levels that are comfortable....without having the main speakers "blaring". However, upon installation, I was unable to find the menu that allowed me to select the various options for how the speakers were to be set up. So I called the support number and reached an absolute "angel" named Angella Jimena. Finding the answer to my problem was not easy, but she had me on the line for over thirty minutes while working with numerous departments within TCL, until she found someone in Tech Support who had the answer. She then walked me through the step by step procedure to select the option that allows the television to output sound to both the headphones.....and the main speakers.....at the same time. Had she not found and activated the feature,.......I most likely would have returned the television set. Instead....I am absolutely over the moon. And my wife and family are even more grateful, now that they can keep the main speakers at a "normal" volume instead of being turned to an extremely high level. And for those who ask why I don't just use hearing aides......I DO have hearing aides. But the spoken words from the main speakers is often not clear enough to understand. But using the headphones makes everything 100% crystal clear!
THANK YOU TCL FOR THIS AMAZING FEATURE!!
Sincerely
D Cary
Date published: 2025-03-19
