P.C. Richard & Son’s Accessibility Statement

Our Commitment to Accessibility

P.C. Richard & Son cares about all our customers and is committed to facilitating and improving the accessibility and usability of its Website, pcrichard.com (the "Website"), ensuring that our Website services and content are accessible to persons with disabilities including, but not limited to users of screen reader technology. To this end, our team has committed to making efforts to ensure that our digital properties conform to the Web Content Accessibility Guidelines (WCAG) 2.1 A/AA. We fully support the Americans with Disabilities Act of 1990 in the United States. We are partnering with Converge Accessibility (convergeaccessibility.com), a recognized leader in digital accessibility guided by careful manual testing by assistive technology experts.

Customer Service

We pride ourselves on providing great customer service to everyone, including our customers with disabilities. While we work to make our web pages as accessible as possible, there may be times when it may not be easy to find and purchase the products you're looking for. We encourage you to contact us during regular business hours, and we will be more than happy to help you find exactly what you're after. Our customer service team at 1-631-773-4900 or 1-877-727-1909 have been trained in accessibility and can accept and return relay calls.

Known Limitations

We recognize that the P. C. Richard & Son website has some accessibility issues. Our team continuously monitors the site, and as we identify accessibility issues we work toward remediating them in a prioritized manner. We have identified several known issues as follows:

• We have recently transitioned away from using an accessibility “overlay.” This move has both eliminated some barriers and introduced others, which we are working diligently to eliminate. If you identify an accessibility barrier, we look forward to your feedback (see below).
• Our website relies on some third-party vendors to provide features like our “Rebate Center.” While we have worked with our third-party vendors to improve the accessibility of their products, some remain inaccessible and can't be easily replaced by similar products. If you are unable to access this information, please reach out to our customer service team.
• P.C. Richard & Son offers thousands of products for sale. Some of our manufacturers provide inaccessible documentation through our website. This includes service manuals or technical documents on the use of their products. P. C. Richard & Son has urged our manufacturers to provide these documents in an accessible format but many have been unwilling to do so. If you are unable to access this information, please reach out to our customer service team.

Feedback

We value your feedback, particularly for improving the usability and accessibility of our website. If you have any feedback, please use this feedback form. All the fields in the form are optional. Also, if you need help completing this form or would like us to assist you in completing the form, please feel free to call us 1-631-773-4900.